Identifying the NetSuite Form that NetSuite Connector Uses for Order Sync
You can change the records and forms NetSuite Connector syncs to with a mapping, but by default, here’s how it works:
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NetSuite Connector syncs most orders as sales orders, except Point of Sale (POS), Amazon Fulfillment By Amazon (FBA), and Walmart Fulfillment Services (WFS) sync as cash sales.
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NetSuite Connector doesn’t specify which form to use for the record, so NetSuite uses the preferred form.
You can check which record or form NetSuite Connector is syncing to in a couple ways:
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Checking the order mappings by going to Mappings > Orders in your connector account.
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Viewing an order that is successfully synced and checking the record or form to which the order was synced. If a customForm field is being sent, then NetSuite Connector syncs to the form whose internal ID shows for that field. If customForm field is not sent, then NetSuite uses the preferred form for the record type being synced.