Troubleshooting Fields Not Being Visible or Editable Errors
The custbody_fa_channel and custbody_fa_channel_order are the default fields NetSuite Connector uses for order processing. These fields are automatically created when you install the NetSuite Connector SuiteApp.
If you get the error even after installing the SuiteApp, it indicates the fields are not set to be visible on the form that NetSuite Connector uses for orders. To resolve this error, follow this procedure:
To set the default order processing fields as visible:
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Go to Customization > Forms > Transaction Forms.
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On the Custom Transaction Forms page, locate the form that NetSuite Connector uses to post orders and click Edit.
In most cases, you will be posting to a sales order form. In few cases, such as Amazon Fulfillment By Amazon (FBA), you may post to a cash sale form. Unless you map a different form ID, NetSuite Connector uses your preferred form.
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On the form, click the Tabs subtab.
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In the sublist, in the Custom row, check the Show box.
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Click the Screen Fields subtab and in it, click Custom.
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In the sublist, in all the rows that contain NetSuite Connector in the label, check the Show box.
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Click Save.