Troubleshooting Last Name is Missing Errors
This error appears when NetSuite Connector tries to sync a customer for your order but the complete customer information is not provided from the storefront. NetSuite Connector cannot create a customer if the Last Name field is empty.
Depending on the connector and the reason for the error, use one of the following options to resolve the error:
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Amazon Fulfillment By Amazon (FBA) orders do not contain complete customer information. Because Amazon ships the order on your behalf, they do not provide the complete customer information using API. When setting up the FBA orders, you should set up a fixed customer to associate with your FBA orders. To resolve this error for FBA orders, create an Amazon fixed customer. For more information, read Creating an Amazon Fixed Customer.
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If NetSuite Connector is configured to import Amazon orders in a pending state, an improper pending order setup can cause this error. Pending orders do not contain complete customer information. Though the pending orders are later updated to provide complete information, the information is not available when the order is pending. Part of the pending order setup is to assign all pending orders to a fixed customer. If pending orders display an error, contact NetSuite Customer Support with the internal ID of the customer that you want to use as a fixed customer for your pending order.
Note:Configuring pending order sync is no longer supported.
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Customer information privileges are revoked for your Amazon credentials.
For more information, read Troubleshooting Incomplete Customer Information From Amazon MFN Orders.
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Shopify POS orders do not have the complete customer information. Designate the default values for names. For more information, read Assigning Default Values to Shopify Point-of-Sale (POS) Orders in NetSuite Connector.
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For any other connector, where the complete customer information is not passed through API, set NetSuite Connector to always import orders to the same fixed customer. For more information, read Assigning a Fixed Customer to All Orders in NetSuite Connector.