Troubleshooting Common NetSuite Configuration Issues
Following are some common issues that involve configuration changes in NetSuite.
|
Issue |
Resolution |
|---|---|
|
All inventory is suddenly getting blanked out in the storefront. |
If you have the Multi-Location Inventory box in NetSuite checked, NetSuite hides the location list. Clear this box so that NetSuite Connector can see the inventory. If you change the status of this box, you should remove the inventory mappings and recreate them in NetSuite Connector. However, if the issue still does not resolve after rebuilding, contact NetSuite Customer Support. |
|
Shipping cost does not post to NetSuite. The Shipping Cost field is not active on the order form. |
Enable the Charge for Shipping feature in NetSuite. For more information, read Setting Up Shipping. |
Troubleshooting Unexpected Errors NetSuite Connector
Sometimes, NetSuite may fail on a request and not return a specific error message to NetSuite Connector. In such case, NetSuite Connector shows that NetSuite reported an unexpected error with an error ID. To fix the issue, contact NetSuite Customer Support and provide the error ID mentioned in the error message.
Related Topics
- Troubleshooting Common NetSuite Issues in NetSuite Connector
- Troubleshooting Fields Not Being Visible or Editable Errors
- Troubleshooting Last Name is Missing Errors
- Troubleshooting Character Limit Errors in NetSuite
- Troubleshooting Issues When Using Avalara or Scripts on Sales Orders
- Troubleshooting Connection Time Out Issues