Troubleshooting Connection Time Out Issues
To troubleshoot this connection time out issue, do the following:
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Ensure that you have NetSuite Connector IP addresses whitelisted.
Refer to the list of IP addresses that NetSuite Connector requires to be whitelisted to make a connection, see NetSuite Connector IP Addresses to Safelist (Allowlist).
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Ensure that your NetSuite Account Number is correct in NetSuite Connector.
Your NetSuite Account Number is the number at the beginning of the NetSuite URL.
Ensure that the number in the URL matches what is specified in the NetSuite Account Number field in NetSuite Connector. The exception here is that if you use a sandbox or release preview in NetSuite, you may have to substitute a dash for an underscore. For example, if 12345-RP is indicated in the URL, you should enter 12345_RP in the NetSuite Account Number field in NetSuite Connector.
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Try regenerating the NetSuite Access Tokens.
After generating the new access token, copy it and then log in to your NetSuite Connector account. Go to NetSuite > Settings > Credentials and enter the NetSuite Token ID and NetSuite Token Secret into the corresponding fields. Click Save and Test Connection. You should receive a ‘Test Successful’ response.