NetSuite Connector Deployment to Production FAQ
Review the questions and answers below when you want to deploy NetSuite Connector into production.
How often does NetSuite Connector sync?
The sync frequency depends on the type and direction of sync. For information about different sync intervals, read Sync Frequency and Directional Flows.
Why are my products not syncing when my mappings are correct?
If the error occurs when you initially try to sync the product, check the error message and take corrective action. After the error is addressed, let the sync run one more time. Else, try resyncing the product manually through NetSuite Connector.
Why are my products taking so long to update or sync?
If you enable real-time price and quantity sync and flag many items in NetSuite to sync, NetSuite Connector starts running the real-time price and quantity sync immediately. Therefore, the process to pick up additional changes from NetSuite must wait until the first batch of the price and quantity sync updates complete. Therefore, updates from NetSuite to NetSuite Connector may be delayed when doing mass updates.
Why are some child items not syncing with the item family?
If there are no errors in the item families and the setup is correct, the missing child items should come after the next product sync. If not, contact NetSuite Customer Support.
If I delete an item from NetSuite Connector, does it delete the item from the storefront or NetSuite?
No, if you delete the item only from NetSuite Connector, the data still exists in the storefront and NetSuite. If the item is still flagged to sync with NetSuite Connector, the item will continue to sync in the next product sync cycle.