Showing Missing Shipment Methods in NetSuite Connector
The Shipment Methods page lists two different sets of shipping methods:
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The left column lists the shipments methods used in the storefronts that appeared on the synced orders.
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The right column contains a dropdown list containing shipping methods in NetSuite.
If you do not see your storefront shipment methods in the left column, it means that an order has not yet been imported with that shipment method. After an order imports with that shipping method, the shipment method gets added to the left column and you will be able to map it.
If you do not see your NetSuite shipping method in the dropdown list in the right column, check the following:
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Refresh your shipment methods. For more information, read Refreshing Shipping Methods for NetSuite Connector. After refreshing, check the Shipment Method dropdown list to see if the missing shipment method now appears.
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If you do not see the shipment method after refreshing, check if your shipment method is set up correctly in NetSuite. For more information, read Configuring Shipping for NetSuite Connector.
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If you have multiple subsidiaries, make sure the subsidiaries used by NetSuite Connector are set in the NetSuite Subsidiaries Used For FarApp Connectors field. For more information, read Setting Up NetSuite Connector for Syncs. If the missing shipment method is in a subsidiary that is not added in the field, enter the internal ID of that subsidiary and save the NetSuite Settings page.
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After performing steps 2 and 3, repeat step 1.
For information about setting up shipping in NetSuite, read Shipping.