NetSuite Connector Items Handling
This topic discuss handling of different item types in NetSuite Connector.
Handling Serialized or Lot Numbered Kit or Package Items in NetSuite Connector
If NetSuite Connector is configured to post cash sales, some orders still go into NetSuite as sales orders.
If an order contains an SKU that is a kit or package item with a member SKU that is set to use bins, NetSuite will not allow a standalone cash sale or invoice to be created with that SKU. Likewise, if an order contains a serialized or lot numbered kit item, NetSuite will not allow a cash sale to be created.
In both cases, NetSuite Connector automatically compensates by creating a sales order for the item that you must fulfill.
However, the fallback functionality may not be enabled or may not work in older accounts. In this case, contact NetSuite Connector Support.
Matrix Items
Matrix items are also known as family items or parent-child items. Matrix items let you build item families. Families are typically used for products like clothing, where the same item comes in various sizes and colors. If the items feature is enabled, you may create the item as a matrix item when creating an item in NetSuite.
For more information, read Matrix Items.