Product Reviews Custom Record

The Product Reviews record displays all reviews for an item. This record appears in the Item record under the SuiteCommerce Product Reviews tab and Product Reviews subtab. A moderator can evaluate reviews and control the display of reviews on your website.

Note:

Indexing for Commerce websites is performed when item elements, such as product review attributes or review statuses, are changed. Therefore, any changes to the item records may take a few minutes to be reflected on your website. You can check the indexing status by clicking the icon under the Search Index Status column of the website at Commerce > Websites > Website List.

In the top panel of the SuiteCommerce Product Reviews tab, you can view product review analysis and configure product review attributes. The following fields are available:

Product Reviews Attribute Rating: Lists the average ratings for each attribute in a JSON object.

The JSON object consists of a name value pair with the Attribute ID and the calculated average rating. You can check attribute IDs on the Product Reviews Attributes (ID customlist_ns_pr_attribute) custom record by going to Customization > Lists, Records, & Fields > Lists.

For example, {"3":"3.0","2":"2.7","1":"3.0"} indicates average ratings of each of the three default attributes where Quality is ID 1, Price is ID 2, and Durability is ID 3.
Product Reviews Count: Displays the total number of reviews for the item.
Product Reviews Rating: Displays the overall rating for the item.
Product Reviews Attributes: Displays the attributes set for the item. For more information, see Product Review Attributes.
Product Reviews Rating by Rate: Lists the total count for each overall rating score in a JSON object.

The JSON object consists of a name value pair with the overall rating value and the number of reviews set to that rating.

For example, {"1":"1","4":"2"} indicates one instance of an overall rating of 1 and two instances of an overall rating of 4.

Note:

Product review statistics are only calculated for approved reviews.

Note the following details for line items on the Product Reviews record:

When a product review is submitted by a shopper who also bought the product, the Verified Purchase field is set to Yes.
By default, only reviews set to Approved are displayed on the website and included in the product review rating analysis.
The Writer field corresponds to the Customer ID of the shopper who submitted the review. It is only populated for logged-in users.

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