Checking the Status of Support Cases
If you have a role with permission to do so, you can log in to the NetSuite Account Center to see the status of support cases you have submitted. When you check the status of your support cases, you can learn details about the actions being taken to solve your issue.
You can check the status of support cases by going to the Support tab and clicking the link in the NetSuite Account Center portlet. If you do not see the NetSuite Account Center link in the portlet, contact your account administrator to see if you can be given access. See Accessing the NetSuite Account Center.
You can click Open Cases in the Quick View portlet for quick access to your open cases, or you can click See Support Cases in the Home Links portlet to view a list of cases entered for your company. The Cases list shows a list of the support cases submitted for your company. A Quick Sort dropdown list enables you to sort by Incident Date or Last Message Date, or to select a subset of cases: Recently Created, Recently Modified, Recently Closed, Recently Reopened, or Recently Viewed.
For example, if you want to see a list of all the cases currently entered for your company, select -All-. The list refreshes automatically to show you all the cases entered for your company.