Accessing the NetSuite Account Center

The NetSuite Account Center portlet is located on the Support tab. What you see in the portlet depends on your assigned role, either the NetSuite Support Center role or the NetSuite Support Center (Basic) role. Note that only a few employees typically have access to these roles.

To access the NetSuite Account Center:

  1. Click the Support tab to view the NetSuite Account Center portlet.

    For most users, the portlet displays a message indicating you don't have permission. If you think that you should have access to this portlet and the NetSuite Account Center, contact your account administrator.

    Not enough permissions message in the NetSuite Account Center.
  2. If the portlet displays a link, click the link to access the NetSuite Account Center.

    NetSuite Account Center link
Note:

When you get access, you might need to log out and back in to see the NetSuite Account Center link.

Employees with either role, NetSuite Support Center or NetSuite Support Center (Basic), access the NetSuite Account Center from the same portlet. The difference is in the functions they can do after they enter the center. The NetSuite Account Center displays the following portlets and tabs:

Exiting the NetSuite Account Center is slightly different than the usual procedure for switching to another role.

To exit the NetSuite Account Center:

  1. Locate your name and role at the top right of any NetSuite page.

  2. Hover over the Change Roles list, and select View My Roles.

  3. On the My Roles page, click the desired role.

    Note:

    In some instances, you will also see the Return to Previous Role option in the Change Roles list. You should select View My Roles.

To give an employee access to the NetSuite Account Center portlet:

  1. Go to Lists > Employees > Employees.

  2. Click Edit next to the name of the employee you want to give access.

  3. On the Access subtab, select NetSuite Support Center or NetSuite Support Center (Basic) in the Role field.

  4. Click Add.

  5. Click Save.

Related Topics

General Notices