Support Phone Menu Routing Options
When you call Support by telephone or enter an online support case, it is important that you select the correct category for the question or problem you have to ensure that it is routed to the correct support person.
Please review the latest NetSuite Support Phone Menu Routing Options for a detailed map of support case menu routing options. This file also is available by going to the Support tab and clicking the SuiteAnswers portlet. On the right side of the page, click Contact Support by Phone.