Issues Import
The Issues import adds issues to the Issue list.
For details about fields that can be mapped in the issue record, see the SOAP Schema Browser’s issue reference page. You can use the field definitions here as a basis for creating your own CSV import template file. For information about working with the SOAP Schema Browser, see SOAP Schema Browser.
The Reported By field can be mapped for newly added issue records only. You cannot set the value of this field for an import that updates an issue record.
The Import Assistant is available at Setup > Import/Export > Import Tasks > Import CSV Records. After you select the record type for import, you choose the import character encoding. For more information, see Select a Record Type for Import and Choose Import Character Encoding.