Solutions Import
NetSuite knowledge bases allow you to organize and deliver information specific to your business. Knowledge bases can increase the efficiency of your support reps and increase communication within your company.
You can create a hierarchy of topics and subtopics to organize your knowledge base solutions. When you create a new topic, you can place this topic under a parent topic by selecting the parent topic in the Subtopic Of field.
Solutions may be attached to topics and subtopics. If you are attaching a solution to a subtopic, you must provide the full topic reference hierarchy, using the field delimiter you define. For more information, see Name References.
The solution data that you can import depend on the fields available on either your preferred Solution form, or the custom solution form selected on the Import Assistant Import Options page. For details about specifying a custom form, see Set Advanced CSV Import Options.
For details about fields that can be mapped in the solution record, see the SOAP Schema Browser’s solution reference page. You can use the field definitions here as a basis for creating your own CSV import template file. For information about working with the SOAP Schema Browser, see SOAP Schema Browser.
Be aware of the following:
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Currently, custom fields cannot be imported into solution records.
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The Solutions import supports the import of Topics and Related Solutions sublist data.
The Import Assistant is available at Setup > Import/Export > Import Tasks > Import CSV Records. After you select the record type for import, you choose the import character encoding. For more information, see Select a Record Type for Import and Choose Import Character Encoding.