Performance and Scalability FAQs
The following frequently asked questions are about performance and scalability in the NetSuite application.
How do I find information about my NetSuite Service Tier?
If you have the Administrator role, you can see your current service tier in NetSuite at Setup > Company > Service Tier Dashboard.
Also, you can see your concurrency usage and other limits at Setup > Integration > Integration Governance.
Does my service tier affect performance and scalability of my NetSuite account?
NetSuite service tiers do not affect your account performance. However, Oracle NetSuite has tools and teams, such as ACS Optimize and Support, to help solve performance-related problems, and optimize your service tier and number of SuiteCloud Plus licenses.
When you think about performance, your most common question is likely, how long will it take? Performance issues including page load times, integration request process times, and single transaction load/save/edit times. These issues can be resolved by using the Application Performance Management tools, doing root cause analysis with Support, and involving ACS for more technical health-check reports. Regardless of your service tier, you use these tools and teams to help you optimize the performance of your NetSuite account. The Application Performance Management SuiteApp can be found in the SuiteApp marketplace.
For more information, see SuiteApp Installation and Application Performance Management (APM).
When you think about scalability, your most common question is likely, how many do we need? Scalability issues include user counts, map-reduce, and integration concurrency, which can be monitored using APM Concurrency. If needed, you can buy additional SuiteCloud Plus licenses to address these issues. The service tier you choose affects the maximum number of SuiteCloud Plus licenses you can add to your NetSuite account.
For more information, see SuiteCloud Plus Settings.
Will a tier upgrade fix my performance issues?
No, your service tier doesn't impact performance. Service tier upgrades give you capacity for more users, file cabinet storage, transaction volume, and concurrency as your business grows.