NetSuite Service Tier Dashboard FAQs

The following frequently asked questions are about the NetSuite Service Tier Dashboard.

Where can I check my Service Tier usage metrics?

Users with the Administrator role can view your account's usage details in the Service Tier Dashboard. To access the dashboard, go to Setup > Company > Service Tier Dashboard. For more information, see Service Tier Dashboard.

Who can access the Service Tier Dashboard?

Users with the Administrator role can access the Service Tier Dashboard. For more information about service tiers, see NetSuite Service Tiers.

What is the difference between the Service Tier Dashboard and the SuiteSuccess Transaction Types Analysis Workbook SuiteApp?

The Service Tier Dashboard shows your NetSuite account usage and metrics, including your monthly transaction lines for the previous month and a rolling monthly average for the past six months. It also shows your file cabinet storage capacity, the number of full licensed users in your account, and the number of SuiteCloud Plus licenses you've purchased. For more information, see Service Tier Dashboard.

The SuiteSuccess Transaction Types Analysis Workbook, available on the SuiteApp marketplace, helps you see your company's transaction line usage for the current month. If you install the SuiteApp, you can see how many transaction lines you generate this month and then analyze them by transaction type. For more information, see Transaction Types Included in Monthly Transaction Lines Metric. For details on installing SuiteApps, see SuiteApp Installation.

What transaction types contribute to the Monthly Transaction Lines metric?

NetSuite account usage is measured using transaction lines. Monthly Transaction Lines are reported each month and a 6-month rolling average is used to determine the appropriate service tier. For a list of the transaction types used to determine the Monthly Transaction Line metric, see Transaction Types Included in Monthly Transaction Lines Metric.

Why are my Monthly Transaction Lines higher than expected? We only have a few line items on each of our transactions, but the current Service Tier Dashboard numbers are considerably higher.

It is important to know that a single transaction is not necessarily one transaction line in the Monthly Transaction Lines metric. There can be underlying component items that count toward the Monthly Transaction Lines metric.

For example, if you have a Groups, Assemblies, and Kit/Packages sales order form that includes one assembly item with five components, the transaction lines would look like this:

Main Line (1) + Assembly Item (1) + Component Items (5) = 7 transaction lines.

The sales order form in NetSuite might show this:

Main Line (1) + Assembly Item (1) = 2.

This means the line items you see on the sales order form aren't necessarily the same as the transaction lines included in your Monthly Transaction Lines metric.

If you want to see your Monthly Transaction Line metric breakdown for the current month, the SuiteSuccess Transaction Types Analysis Workbook can give you an accurate view of your data. The SuiteSuccess Transaction Types Analysis Workbook counts and displays the component lines and provides visibility when Groups, Assemblies and Kit/Packages are used.

For more details about monthly transaction types and line items, see Transaction Types Included in Monthly Transaction Lines Metric. For more details about counting line items, please see Groups, Assemblies, and Kit/Packages, SuiteAnswers ID 30578, and Cost of Goods Sold (COGS) GL Impact, SuiteAnswers ID 7819. If you would like to see your current month's transaction lines in detail, please see the SuiteSuccess Transaction Type Analysis Workbook SuiteApp. For details on installing SuiteApps, see SuiteApp Installation.

What is a Full Licensed User?

A user is an individual who has access to a NetSuite account. Full Licensed Users are individuals who are assigned any role (Standard or Custom) that requires the user login to perform activity within NetSuite. To check how many Full Licensed Users you currently have in your account, go to Setup > Company > View Billing Information and look under Billable Components.

It's important to note that it's the user's email address that's counted as one user license. That email address can be associated with multiple roles within NetSuite, but it still counts as only one Full Licensed User.

For example:

If the user has only an Administrator role, it counts as one user against the Full Licensed Users.
If the user has both an Administrator role and a Custom role with the same email address, it counts as only one user against the Full Licensed Users.
If the user has both an Administrator role and an Employee Center role, it counts as only one user against the Full Licensed Users.
If the user has only an Employee Center role, it's not counted against the Full Licensed Users.

The following roles don't count against the Full Licensed Users count because they don't give users full NetSuite account access:

Customer Center role
Employee Center role
Partner Center role
Advanced Partner Center role
Vendor Center role
Specialized User: CRM role
Specialized User: Project Manager role
Specialized User: Site Operator role
Specialized User: View and Approve role
Specialized User: WMS role

For more information about the above mentioned roles, see:

Why is the Service Tier Dashboard missing some data?

If some of the dashboard items are not displayed, it's probably because you haven't used or purchased capacity for that resource yet.

Can I see the Service Tier Dashboard in non-production accounts (sandbox, development, Release Preview)?

No, currently the dashboard isn't available in non-production accounts. It may become available in the future.