Voiding or Deleting a Warranty Claim

In edit mode, you can do any of the following actions:

• Void - You can only void a claim if it doesn't have any RMA records, regardless of the RMA's status.

  To void a claim, select Void from the Action list. The option to create an RMA from the claim is removed.

• Delete - You can delete a claim if it doesn't have any return authorizations or claim related transactions.

  You can delete a claim that has no associated return authorizations and claim related transactions.

  To delete a claim, select Delete from the Actions list.

  Note:

  Clicking Remove on the Related Records subtab only takes the record off the list shown on the claim. The record still stays linked to the claim, so you can't delete the claim. However, if you remove a claim related record, it can't be shown on the claim again.

Related Topics

• Warranty Claims
• Creating a Warranty Claim
• Editing a Warranty Claim

General Notices