Editing a Warranty Claim

You can access existing warranty claims by going to Lists > Warranty and Repairs > Warranty Claim List. On the Warranty Claim: Results page, click the Edit or View link for the claim record. If you are viewing a registration record, you can also view the list of associated claims on the Related Records subtab.

You can update the details of a claim, including the claim date, time, complaint, profile, contact information, claim status, and failure reason. The following fields can be edited only if the claim does not yet have an existing RMA:

• Customer

• Registration No.

• Invoice

• Item

• Action

When claims are associated with a return authorization, you cannot edit these fields. It includes dependent fields, such as the Serial/Lot Number field, which depends on the value of the Item field. For a description of these fields, see Creating a Warranty Claim.

In edit mode, you can do any of the following:

• Void a Claim

  You can only void a claim that has no associated RMA records, regardless of the status of the RMA. To void a claim, select Void from the list in the Action field. The option to create an RMA from the claim is removed.

• Delete a Claim

  You can delete a claim that has no associated return authorizations and claim related transactions. To delete a claim, select Delete from the Actions submenu.

  Note:

  Clicking the Remove link on the Related Records subtab only removes a record from the list displayed on the claim. The record remains associated with the claim, so the claim cannot be deleted. However. if you remove a claim related record, it cannot be displayed on the claim again.

Related Topics

• Warranty and Repairs Management SuiteApp
• Setting Up Warranty and Repairs Management
• Setting Warranty Preferences and Items
• Warranty Registration
• Return Authorization for Warranty Claims
• Processing Refund, Repair, and Replacement Claims

General Notices