Editing a Warranty Claim
You can update claim details like the claim date, time, complaint, profile, contact info, status, and failure reason. You can edit the following fields only if the claim doesn't already have an RMA:
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Customer
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Registration No.
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Invoice
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Item
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Action
To access existing warranty claims, you can go to Lists > Warranty and Repairs > Warranty Claim List. On the Warranty Claim: Results page, click Edit or View for the claim record. If you're viewing a registration record, you can also see the list of associated claims on the Related Records subtab.
When claims are linked to a return authorization, you can't edit these fields. This includes dependent fields, like Serial/Lot Number, which depends on the value of the Item field. For more information about these fields, see Creating a Warranty Claim.
Voiding or Deleting a Claim
In edit mode, you can do any of the following actions:
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Void – You can only void a claim if it doesn't have any RMA records, regardless of the RMA's status.
To void a claim, select Void from the Action list. The option to create an RMA from the claim is removed.
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Delete – You can delete a claim if it doesn't have any return authorizations or claim related transactions.
You can delete a claim that has no associated return authorizations and claim related transactions.
To delete a claim, select Delete from the Actions list.
Note:Clicking Remove on the Related Records subtab only takes the record off the list shown on the claim. The record still stays linked to the claim, so you can't delete the claim. However, if you remove a claim related record, it can't be shown on the claim again.