Return Authorization for Warranty Claims

The return materials authorization (RMA) lets the customer send defective products back to the supplier for a refund, replacement, or repair. When you've decided what action to take for a claim, you can create an RMA to start processing it.

See the following topics for creating the RMA:

• Creating a Return Authorization for a Warranty Claim

• Viewing Related Records of Warranty Claims

• Approving a Return Authorization for a Warranty Claim

On the RMA record, you can create an item receipt for the warranty item the customer returned. You can also create a transaction to handle the refund, repair, or replacement. For more information about processing the claim after you receive the warranty item, see the following topics:

• Creating an Item Receipt from a Return Authorization

• Processing Refund, Repair, and Replacement Claims

Related Topics

• Warranty and Repairs Management SuiteApp
• Setting Up Warranty and Repairs Management
• Setting Warranty Preferences and Items
• Warranty Registration
• Warranty Claims
• Processing Refund, Repair, and Replacement Claims
• Receiving a Customer Return
• Handling Returned Items
• Closing Line Items on a Customer Return Authorization

General Notices