Return Authorization for Warranty Claims

The return materials authorization (RMA) authorizes the customer to return defective products to the supplier for refund, replacement, or repair. After determining the correct action for a claim, you can create an RMA to initiate the claim processing. See the following topics for creating the RMA:

• Creating a Return Authorization for a Warranty Claim

• Viewing Related Records of Warranty Claims

• Approving a Return Authorization for a Warranty Claim

On the RMA record, you can create an item receipt for the warranty item returned by the customer. You can also create the appropriate transaction needed to process the refund, repair, or replacement. See the following topics for processing the claim after receiving the warranty item:

• Creating an Item Receipt from a Return Authorization

• Processing Refund, Repair, and Replacement Claims

Related Topics

• Warranty and Repairs Management
• Setting Up Warranty and Repairs Management
• Setting Warranty Preferences and Items
• Warranty Registration
• Warranty Claims
• Processing Refund, Repair, and Replacement Claims
• Receiving a Customer Return
• Handling Returned Items
• Closing Line Items on a Customer Return Authorization

General Notices