1. SCM (Supply Chain Management)
  2. Inventory Management
  3. Warranty and Repairs Management SuiteApp
  4. Return Authorization for Warranty Claims
  5. Creating an Item Receipt from a Return Authorization

Creating an Item Receipt from a Return Authorization

When an RMA is approved or doesn't need approval, the record is set to Pending Receipt status. You'll only see the option to create an item receipt in view mode. For instructions on accessing an RMA, see Viewing Related Records of Warranty Claims.

Note:

For replacement claims, if your account has the Ship Replacement in Advance preference enabled, you can create a sales order. This preference lets you send the replacement item to the customer before you receive the warranty item.

For more information about the preference, see Setting Warranty Preferences.

For instructions on creating a sales order, see Creating a Sales Order for Replacement Claims.

To create an item receipt from a return authorization:

  1. On the Return Authorization page, verify that the details are correct and complete.

    If you need to edit the RMA before creating the item receipt, click Edit to update the record.

  2. Click Receive.

  3. On the Item Receipt page, under the Items subtab, enter or select values for the following columns:

    1. Receive – Check this box for the warranty item.

    2. Location – Select the location for the received item if the Multi-Location Inventory feature is enabled.

    3. Quantity – Verify if the quantity of received items is correct.

    4. Inventory Detail – Enter the details for serialized and lot numbered items, as indicated on the claim.

    5. Restock – Check this box for repair claims. This box means you're going to return the item to inventory.

  4. Click Save to create the item receipt record.

    Tip:

    When saving item receipts, click Save instead of Save & Refund. The SuiteApp doesn't support cash refunds. For more information, see Warranty and Repairs Management Limitations.

After you create an item receipt, you can go back to the RMA to process the claim for a refund, replacement, or repair. For more information, see Processing Refund, Repair, and Replacement Claims.

For partially received items, you can process a refund for the returned items or receive more warranty items. The Receive option isn’t available when you’ve received all the warranty items or closed the line item.

Item receipts are tracked on their related RMA and claim record. On both records, you'll find item receipts in the Related Records subtab. For more information about viewing item receipts on claims, see Viewing Related Records of Warranty Claims.

Related Topics

General Notices