1. Field Service Management
  2. FSM Configuration
  3. FSM Configuration Reference
  4. FSM Record Model Configuration
  5. FSM Contact Model Reference

FSM Contact Model Reference

Note:

This reference is intended for administrators and developers who work with Contact model mappings and defaults.

This model represents contact. Its standard map contains name: "entityid", email: "email", phone: "phone", and mobile: "mobilephone". The prototype.defaults property is empty. Project processing uses the Primary contact role when attaching a selected Contact.

Standard default structure (JSON fragment):

          {
  "models/contact": {
    "prototype": {
      "record": "contact",
      "map": {
        "name": "entityid",
        "email": "email",
        "phone": "phone",
        "mobile": "mobilephone",
        "id": "internalid"
      },
      "defaults": {}
    }
  }
}

Contact role IDs are product relationships, rather than an option for redefining roles through this model. Contact selection and attachment settings belong with Project contact configuration and the relevant record topic. A model mapping change doesn't alter a separate FSM Mobile Contact search.

Additional Information

Related Topics

General Notices