Employee Self-Service with AI Assistance

The Employee Concierge is your AI-powered assistance for seamlessly integrating with HCM processes. The concierge acts as a unified point of contact for workers who have questions or need assistance related to employment including compensation, benefits, leave and absences, or payroll. The Employee Concierge includes the following individual agents:

  • Leave and Absence Analyst - Help workers with inquiries related to their leave balances, past and upcoming absences, donations , cash disbursements, and eligibility for programs like Family or Disability Leave. The analyst also helps with actions such as submitting new leave requests, bidding for holiday time off, donating leave balances to colleagues, or cashing out unused leave.
     
  • Compensation Advisor - Assist employees by providing comprehensive insights into their compensation. For example, help employees review their total compensation package (including salary, bonuses, and stock grants), clarify details about variable compensation, provide information on salary history, and explain stock grant allocations and vesting schedules.
     
  • Benefits Analyst - Assist workers by providing information on their current benefit enrollments and details about benefit providers and policy numbers. For example, help workers verify which health or dental plans they are enrolled in, supply contact or policy information for specific providers.
     
  • Pay Analyst - Assist workers by retrieving and filtering their payslip history and providing detailed breakdowns of earnings and deductions. For example, help a worker access payslips for a specific date range, explain individual line items such as tax withholdings, or other deductions, and clarify any discrepancies they notice in their pay statements.

Benefits of Employee Concierge

  • Reduces employee confusion by providing a single hub for all employment-related questions.
  • Reduces workload on HR staff by automating answers to frequently asked questions.
  • Ensures consistent and up-to-date information is shared across the organization.

The agent uses the tools and resources available to answer questions directly, providing immediate and accurate information to employees.

Examples of Employee Questions the Agent Can Answer:

  • Do I have any time off coming up in the next two months?
  • Have I donated any leave to coworkers this year?
  • How many hours of my PTO can I cash out?
  • I want to take leave next month. How can I request time off?
  • Can I see my most recent payslip?
  • What was the total bonus included in my last paycheck?
  • Can you explain the deductions on my latest payslip?
  • How much was my net pay two months ago?
  • What benefits am I currently enrolled in?
  • Who is my medical plan provider and how do I contact them?
  • Are my dependents covered in my medical plan?
  • What is my current salary and when was my last increase?
  • What stock grants do I currently have, and when do they vest?
  • What were my bonuses and awards over the last two years?

Powered by Oracle's AI Agent framework and advanced large language models (LLMs), the Employee Concierge interprets your natural language questions and responds with clear, actionable answers tailored to your organization's policies.

This feature enhances the existing HCM processes by providing proactive support, personalized guidance, and efficient access to information. Employees can ask questions that cover a breath of areas in a single conversation that greatly enhances their productivity.

Steps to Enable and Configure

  • Your environment must have the appropriate services for Oracle Applications Platform deployed. For more information, see FAQ2521 on My Oracle Cloud Support.

  • Set the Enable Security Console External Application Integration (ORA_ASE_SAS_INTEGRATION_ENABLED) profile option to Yes and enable permission groups for the appropriate roles. See Access Requirements for AI Agent Studio.

To learn how to set up AI agents, see Create AI Agents Using Preconfigured Agent Team Templates.

Key Resources

For information on the other agents, you can access the What's New announcements in release 25C here:

Access Requirements

The agents you can view depend on the roles and privileges assigned to you. To access this agent, your role must be explicitly granted access to it by an AI Studio Administrator. See How can I give users access to AI agents and Access Requirements for AI Agent Studio.