Display AI Agent Task Type in Section Level Guided Journeys on Redwood Pages

You can now display the Artificial Intelligence-based (AI-based) Agent task type in section level guided journeys in addition to the existing display at page level guided journeys.

Select Agent for Task in Guided Journey to be Displayed at Section Level

Agent Task Displayed at Section Level in UI Page

Query Prompt Displayed by Agent

Agent Interaction at Section Level Guided Journey

Users can also leverage AI capabilities at the section level in guided journeys and find relevant answers within the transaction.

Steps to Enable

You need to enable the ORA_PER_AGENT_TASK_TYPE_GUIDED_JOURNEYS_ENABLED profile option so that users can select the Agent task type in guided journeys. By default, this profile option is set to N.

Profile Option Code	Profile Display Name	Default Profile Value
ORA_PER_AGENT_TASK_TYPE_GUIDED_JOURNEYS_ENABLED	Agent Task Type Enabled for Guided Journeys	N

For more information, see the topic: How do I enable a profile option?

Tips And Considerations

You can use the Agent task type only in a guided journey.
This feature is only available when using guided journeys on Redwood pages.
The interaction with the agent is only displayed on the UI and not stored anywhere.
The Agent task type can't be created in the task library or in a task group.

Key Resources

For more information, refer to these resources:

Implementing and Using Journeys guide.
AI Agent Task Type for Guided Journeys, What's new, 25A.
Oracle AI Agent Studio for Fusion Applications, What's New, 25C.

Access Requirements

Access Intelligent Agent Chat, HRC_ACCESS_AI_AGENT_CHAT_PRIV privilege secures this feature. You must add this function privilege to your custom roles to use this feature. See the Release 13 Oracle Human Capital Management Cloud Security Upgrade Guide on My Oracle Support (Document ID 2023523.1) for instructions about implementing new functions in existing roles.

For information about existing security privileges, refer to the Security Reference for Common Features guide on the Oracle Help Center.