Onboard New Hires with AI Assistance

The Onboarding Assistant is your AI-powered digital assistant for seamlessly integrating with Oracle Cloud HCM Journeys. The Assistant acts as an intelligent companion that enhances and personalizes the onboarding experience for new hires. The AI Agent intelligently assists new hires in these ways:

• Answering frequently asked questions.

• Offering contextual guidance for journey tasks.

• Providing relevant resources beyond standard content.

• Facilitating smoother navigation through the onboarding process.

Powered by Oracle's AI Agent framework and advanced large language models (LLMs), the Onboarding Assistant interprets your natural language questions and responds with clear, actionable answers tailored to your organization's policies.

Here's some benefits of using the Onboarding Assistant instead of the UI:

• Availability of Retrieval-Augmented Generation (RAG) tool to provide access to relevant resources.
• Ability for new hires to add ad-hoc tasks to their onboarding journeys.
• Availability of deep links for frequent new hire actions, such as time cards, contact info, and so on which don’t need to be tracked for completion.
• Enhanced new hire experience with natural language questions and responses with clear, actionable answers tailored for your organization's policies.

With the Onboarding Assistant, you can make use of these capabilities:

• Personalized guidance: Tailors onboarding tasks, checklists, and resources to the individual employee's role and location.

• Proactive assistance: Offers reminders and nudges for pending tasks, ensuring timely completion of required steps.

• Knowledge access: Provides instant access to onboarding documents, frequently asked questions, policy information, and internal resources.

• Task support: Helps new hires navigate Oracle Cloud HCM interfaces and complete tasks more efficiently.

• Feedback loop: Collects real-time feedback to identify friction points in the onboarding journey and recommend improvements.

• Deep link navigation: Navigate using a deep link to the pages where they can view and update their onboarding journey information.

Here are some sample questions that the agent can answer:

• What are the tasks I need to complete for my onboarding?

• Show my overdue onboarding tasks.

• I want to add a new task.

In this example, we created an AI Agent named Onboard Assistant from the preconfigured template. The employee has asked a series of questions about their onboarding tasks, display of overdue tasks, and how to add a new task. In response to each question, the agent responds with relevant details and includes a link to the page where the employee can view and edit the information.

Onboard Assistant with Prepopulated Prompts

Answer Displayed Based on Selected Prompt

Click on Deep Link in Answer to go to Specific Task Page

Prompt to Add New Task with Expiry Duration and Start Date

New Task Added According to Specified Prompt

Business benefit: Enhance the existing Journeys framework by providing proactive support, personalized guidance, and efficient access to information.

Steps to Enable and Configure

• Your environment must have the appropriate services for Oracle Applications Platform deployed. For more information, see FAQ2521 on My Oracle Cloud Support.

• Set the Enable Security Console External Application Integration (ORA_ASE_SAS_INTEGRATION_ENABLED) profile option to Yes and enable permission groups for the appropriate roles. See Access Requirements for AI Agent Studio.

• The Onboarding Assistant is a preconfigured template. You need to create your own agent using the preconfigured template.

  • To learn how to set up AI agents, see Create AI Agents Using Preconfigured Agent Team Templates.

Tips And Considerations

• This feature only works when Oracle Search for Journeys is enabled.

• The Onboarding Assistant only displays journeys filtered by category Onboarding and Enterprise Onboarding. No other category of journeys is displayed. Additionally, only data related to onboarding of journeys is fetched.

Controlling what information the agent can return

• What is honored: Role-based data security (RBAC). Users only see the data that their role permits.

• What’s not honored: Localization rules and your own business rules in Visual Builder Studio are not enforced by the Agent.

What's not included

• This version of the template provides capability to retrieve, but not edit, the journey information. However, the agent provides deep links to the pages where the employee can update the information, if they have the security to do so.

Key Resources

• Explore AI Agents for Oracle Fusion Cloud Applications

• How do I use AI Agent Studio?

Access Requirements

• The agents you can view depend on the roles and privileges assigned to you. To access this agent, your role must be explicitly granted access to it by an AI Studio Administrator. See How can I give users access to AI agents, and Access Requirements for AI Agent Studio.