Let Candidates Apply for Jobs Conversationally with Career Coach
Career Coach supports a conversational job application experience for external candidates. Candidates can start an application from Career Coach through messaging channels such as SMS and WhatsApp, with the interaction guiding them to the right apply experience or collecting the information required to submit the application.
Use this feature to:
- Provide candidates with an apply link when they interact with Career Coach on the web.
- Let candidates apply through SMS or WhatsApp conversations when messaging is configured.
- Collect basic candidate information, such as first name, last name, email when required, and configured prescreening questions.
- No other application blocks will be supported in the conversational application experience. Candidates can submit application with minimal required information via messaging channels.
Business benefit: This feature improves the candidate application experience by simplifying and modernizing the job application process through conversational AI interactions.
Steps to enable and configure
To use this feature, complete these prerequisites:
- For Career Coach setup, see Enable AI Agent for Career Sites. (MOS KB873870)
- Configure Candidate Text Assistant for SMS or WhatsApp. For details, see How do I set up candidate messaging?
- Configure the Prospect notification referral notification content to include the requisition number as agent needs this identification number to complete the job application. For details, see Configure Candidate Notifications.
Access requirements
The agents you can view depend on the roles and privileges assigned to you. To access the Career Coach agent, your role must be explicitly granted access to it by an AI Studio Administrator. See How can I give users access to AI agents and Access Requirements for AI Agent Studio.