Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date	Module	Feature	Notes
01 APR 2024	Case Management	Quickly Create a Case from Another Case	Updated document. Delivered new feature in update 24B.
01 APR 2024	Service Request Management	Adaptive Search for Service Profiles	Updated document. Delivered new feature in update 24B.
01 APR 2024	Service Request Management	Asset Details for Redwood Service Center	Updated document. Delivered new feature in update 24B.
01 APR 2024	Service Request Management	Service Center Home Page	Updated document. Delivered new feature in update 24B.
01 APR 2024	Service Request Management	Service Profile Management for Customer Locations	Updated document. Delivered new feature in update 24B.
01 APR 2024	Work Order Management	Access Schedule Support for Field Service Work Orders	Updated document. Delivered new feature in update 24B.
01 APR 2024	Work Order Management	Technician Preference Support for Field Service Work Orders	Updated document. Delivered new feature in update 24B.
29 MAR 2024	Omnichannel Framework	Improvements to manage Agents presence in Classic and Redwood	Updated document. Revised feature information.
01 MAR 2024			Created initial document.