Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date	Module	Feature	Notes
27 FEB 2026	Help Desk Management	Hide previous responses when viewing a reply	Delivered new feature.
27 AUG 2025	Help Desk Management	Use Quick Edit in Help Desk to Update Spotlight Attributes	Revised feature information.
17 JUL 2025	Case Management	Ensure Case Security and Ownership with Automatic Queue Assignment on Case Creation	Delivered new feature.
04 JUL 2025	Case Management	Use AI to Summarize and Resolve Cases Easily	Delivered new feature.
06 JUN 2025			Created initial document.