Payment Arrangements Subject Area for Analysis and Visualization

This update introduces a subject area that allows for in-depth analysis of payment agreements between customers and the utility, including overview and status tracking, balance amounts, and payment trends. With this enhancement, users can easily review the number and types of payment arrangements, distinguish active, broken, canceled, or completed statuses, and analyze outstanding and paid balances. Additionally, it supports the identification of frequently enrolled customers and enables the examination of patterns related to the effectiveness and performance of payment agreements.

This helps utilities efficiently manage customer payment agreements by providing actionable insights that lead to improved account oversight and operational outcomes.

Steps to Enable and Configure

To configure this feature, refer to the Configure Custom Buckets - Customer section of the Oracle Utilities Data Intelligence Analytics Reference Guide for more information.

Key Resources

• Refer to the Customer Subject Areas section of the Oracle Utilities Data Intelligence Analytics Reference Guide for more information.