Feature Summary

Features Delivered Disabled: Customer Action Required for Use

This table provides a summary of the features that require customer action before they can be used by end users. These features are delivered in a disabled state, and you can choose if and when to enable them.

Examples of such features include:

• New or expanded BI subject areas that need to be incorporated into reports
• Integration required to utilize new web services
• Features that must be assigned to user roles before they can be accessed

These features are non-disruptive since they remain inactive until you take action. You can selectively enable them, allowing you to set your own testing and rollout schedule.

CX for Utilities Agent Service

Feature	Action Required
Create and Launch Custom Actions	Visual Builder

Features Delivered Enabled: Ready for Use by End Users

This table provides a summary of the features included in the document that are ready to be used by end users.

The impact of these features can be categorized as follows:

• Larger Scale UI or Process-Based: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
• Small Scale UI or Process-Based: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
• Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.

CX for Utilities Agent Service

Feature	Impact
View Interaction History Activities by Billing Account	Small scale
Work Queue Search Attributes	Small scale
Retrieve To Do Tasks from the Work Queue	Small scale
Associate Service Requests with Billing Accounts	Larger scale