Get a case

get

/crmRestApi/resources/11.13.18.05/cases/{CaseNumber}

Request

Path Parameters
Query Parameters
  • This parameter specifies dependencies which are fields that are set before and rolled back after generating the response. Generally they are used to preview the effects of an attribute change. The fields specified in this parameter are always set in the resource instance in question. When a child resource collection is requested and the parameter is set, the fields will be set in the parent resource instance before generating the resource collection payload. The value of this query parameter is a set of dependency fields. Example: dependency=ProductId=2

    Format: <attr1>=<val1>,<attr2>=<value2>
  • When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
  • This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.

    Format: ?fields=Attribute1,Attribute2

    Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2
  • This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>

    Example:
    self,canonical
  • The resource item payload will be filtered in order to contain only data (no links section, for example).
Header Parameters
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

There's no request body for this operation.

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Response

Supported Media Types

Default Response

The following table describes the default response for this task.
Headers
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
Body ()
Root Schema : cases-item-response
Type: object
Show Source
  • Title: Assignee Party Name
    Maximum Length: 360
    The name of the party associated with the case assignee.
  • Title: Assignee Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the case assignee.
  • Title: Assignee Resource ID
    The unique identifier of the resource assigned to the case. For example, a support engineer.
  • Attachments
    Title: Attachments
    The attachments resource is used to view, create, update, and delete an attachment.
  • Title: Business Unit ID
    The unique identifier of the business unit name associated with the case.
  • Title: Business Unit Name
    Maximum Length: 240
    The name of the business unit associated with the case.
  • Title: Case Category ID
    The unique identifier of the case category.
  • Case Contacts
    Title: Case Contacts
    The case contacts resource is used to view, create, update, and delete many-to-many relationships between cases and associated contacts.
  • Title: Case Created By
    Maximum Length: 64
    The user who created the case.
  • Title: Case Creation Date
    The date and time when the case was created.
  • Case Households
    Title: Case Households
    The case households resource is used to view, create, update, and delete many-to-many relationships between cases and associated households.
  • Title: Case ID
    Read Only: true
    The unique identifier of the case.
  • Title: Case Last Update Date
    The date and time when the case was last updated.
  • Title: Case Last Updated By
    Maximum Length: 64
    The user who last updated the case.
  • Title: Case Last Update Login
    Maximum Length: 32
    The login details of the user who last updated the case.
  • Case Messages
    Title: Case Messages
    The case messages resource is used to view, create, update, and delete information about every communication update associated with the case.
  • Title: Case Number
    Maximum Length: 30
    The alternate key identifier of the case.
  • Case Opportunities
    Title: Case Opportunities
    The opportunities resources indicates the one-to-many relationships between the case and associated opportunities.
  • Case Resources
    Title: Case Resources
    Case resources is used to view, create, update, and delete many-to-many relationships between cases and associated resources.
  • Title: Case Type Code
    Maximum Length: 30
    The lookup code that indicates the type of case.
  • Title: Case Type Value
    Maximum Length: 255
    The display value corresponding to the case type lookup code for the case.
  • Title: Category Name
    Maximum Length: 400
    The name of the category associated with the case.
  • Title: Closed Date
    The date when the case was closed.
  • Title: Corporate Currency Code
    Maximum Length: 15
    The corporate currency code of the case. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Created By
    Read Only: true
    Maximum Length: 64
    The user who created the case.
  • Title: Created by Party ID
    The unique identifier of the user who created the case in the system.
  • Title: Created by Party Name
    Read Only: true
    Maximum Length: 360
    The party name of the user who created the case in the system.
  • Title: Created by Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the user who created the case in the system.
  • Title: Creation Date
    Read Only: true
    The date and time when the case was created.
  • Title: Currency Rate
    Maximum Length: 30
    The currency conversion rate type associated with the case. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Currency Code
    Maximum Length: 15
    The currency code associated with the case. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Delete
    Read Only: true
    Indicates whether the case can be deleted.
  • Title: Description
    Maximum Length: 1000
    A brief description of the case.
  • Title: Last Closed Date
    The date when the case was last closed.
  • Title: Last Reopen Date
    The date when the case was last reopened.
  • Title: Last Updated Date
    Read Only: true
    The date and time when the case was last updated.
  • Title: Last Updated By
    Read Only: true
    Maximum Length: 64
    The user who last updated the case.
  • Title: Last Updated by Party
    The unique identifier of the party of the user who last updated the case.
  • Title: Last Updated by Party Name
    Read Only: true
    Maximum Length: 360
    The party name of the user who last updated the case.
  • Title: Last Updated by Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the user who last updated the case.
  • Title: Last Update Login
    Read Only: true
    Maximum Length: 32
    The login of the user who last updated the case.
  • Links
  • Title: Open Date
    The date when the case was opened, in case the case is approved.
  • Title: Primary Contact Party ID
    The unique identifier of the primary contact for the case.
  • Title: Primary Contact Party Name
    Maximum Length: 360
    The name of the primary contact party.
  • Title: Primary Contact Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the primary contact party.
  • Title: Primary Household Party ID
    The unique identifier of the primary household for the case.
  • Title: Primary Household Party Name
    Maximum Length: 360
    The name of the primary household party.
  • Title: Primary Household Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the primary household party.
  • Title: Priority
    Maximum Length: 30
    The code indicating the priority of the case. For example, ORA_SVC_HIGH, ORA_SVC_LOW, or ORA_SVC_MEDIUM.
  • Title: Priority Value
    Maximum Length: 255
    The display value corresponding to the priority lookup code for the case.
  • Title: Queue ID
    The unique identifier of the queue that the case is assigned to.
  • Title: Queue
    Maximum Length: 400
    The name of the queue associated with the case.
  • Title: Queue Number
    Maximum Length: 30
    The alternate key identifier of the queue associated with the case.
  • Title: Reported by Party ID
    The unique identifier of the person who reported the case.
  • Title: Reported by Party Name
    Read Only: true
    Maximum Length: 360
    The party name of the person who reported the case.
  • Title: Reported by Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the person who reported the case.
  • Title: Sensitivity
    Maximum Length: 30
    The code indicating the sensitivity of the case record from the security point of view. For example, ORA_SVC_CONFIDENTIAL, when security is required to control access to a case record, or ORA_SVC_NORMAL, when no special security is required to control access to case record.
  • Title: Sensitivity Value
    Maximum Length: 255
    The display value corresponding to the sensitivity lookup code for the case.
  • Smart Actions
    Title: Smart Actions
    The smart actions resource is used to view the name, security, context object, REST operation, confirmation message, and other global properties of smart actions. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
  • Title: Source
    Maximum Length: 30
    The code indicating how the case was created or entered into the system. For example, ORA_SVC_API, ORA_SVC_AGENT_UI, or ORA_SVC_MOBILE.
  • Title: Source Value
    Maximum Length: 255
    The display value corresponding to the source lookup code for the case.
  • Title: Status
    Maximum Length: 30
    Default Value: ORA_SVC_NEW
    The code indicating the status of the case. Such as, ORA_SVC_CANCELED, ORA_SVC_CLOSED, ORA_SVC_REOPENED, ORA_SVC_ELIGIBILITY_END, ORA_SVC_INCOMPLETE, ORA_SVC_NEW, ORA_SVC_SUSPENDED, or ORA_SVC_WITHDRAWN.
  • Title: Status Value
    Maximum Length: 255
    The display value corresponding to the status lookup code for the case.
  • Title: Status Type
    Maximum Length: 30
    Default Value: ORA_SVC_ACTIVE
    The code indicating the status type of the case. Such as, ORA_SVC_ACTIVE, when a case is assigned to a case worker and is being actively worked on, ORA_SVC_CLOSED, when a case is closed, ORA_SVC_INACTIVE, when a case is not being worked on, ORA_SVC_RESOLVED, when a case is resolved, ORA_SVC_SUSPENDED. when a case is suspended or paused due to lack of data.
  • Title: Status Type Value
    Maximum Length: 255
    The display value corresponding to the status type lookup code for the case.
  • Title: Stripe Code
    Maximum Length: 30
    The stripe code for the case.
  • Title: Title
    Maximum Length: 400
    The title of the case.
  • Title: Update
    Read Only: true
    Indicates whether the record can be updated.
Nested Schema : Attachments
Type: array
Title: Attachments
The attachments resource is used to view, create, update, and delete an attachment.
Show Source
Nested Schema : Case Contacts
Type: array
Title: Case Contacts
The case contacts resource is used to view, create, update, and delete many-to-many relationships between cases and associated contacts.
Show Source
Nested Schema : Case Households
Type: array
Title: Case Households
The case households resource is used to view, create, update, and delete many-to-many relationships between cases and associated households.
Show Source
Nested Schema : Case Messages
Type: array
Title: Case Messages
The case messages resource is used to view, create, update, and delete information about every communication update associated with the case.
Show Source
Nested Schema : Case Opportunities
Type: array
Title: Case Opportunities
The opportunities resources indicates the one-to-many relationships between the case and associated opportunities.
Show Source
Nested Schema : Case Resources
Type: array
Title: Case Resources
Case resources is used to view, create, update, and delete many-to-many relationships between cases and associated resources.
Show Source
Nested Schema : Smart Actions
Type: array
Title: Smart Actions
The smart actions resource is used to view the name, security, context object, REST operation, confirmation message, and other global properties of smart actions. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
Show Source
Nested Schema : cases-Attachments-item-response
Type: object
Show Source
Nested Schema : Attachment Previews
Type: array
Title: Attachment Previews
The attachments preview resource is used to preview the attachment pages.
Show Source
Nested Schema : cases-Attachments-AttachmentsPreview-item-response
Type: object
Show Source
Nested Schema : cases-caseContacts-item-response
Type: object
Show Source
  • Title: Contact ID
    Read Only: true
    The unique identifier of the case contact.
  • Title: Case ID
    The unique identifier of the case.
  • Title: Case Number
    Maximum Length: 30
    The alternate key identifier of the case.
  • Title: Contact Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the contact party.
  • Title: Corporate Currency Code
    Maximum Length: 15
    The corporate currency code of the case contact. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Created By
    Read Only: true
    Maximum Length: 64
    The user who created the contact for the case.
  • Title: Creation Date
    Read Only: true
    The date and time when the case contact was created.
  • Title: Currency Conversion Rate Type
    Maximum Length: 30
    The currency conversion rate type associated with the case contact. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Currency Code
    Maximum Length: 15
    The currency code associated with the case contact. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Delete
    Read Only: true
    Indicates whether the case contact can be deleted.
  • Title: Email
    Read Only: true
    Maximum Length: 320
    The email address of the contact.
  • Title: Phone
    Read Only: true
    The phone number of the contact.
  • Title: Job Title
    Read Only: true
    Maximum Length: 100
    The job title of the contact.
  • Title: Last Updated Date
    Read Only: true
    The date and time when the contact for the case was last updated.
  • Title: Last Updated By
    Read Only: true
    Maximum Length: 64
    The user who last updated the contact for the case.
  • Title: Last Update Login
    Read Only: true
    Maximum Length: 32
    The login of the user who last updated the contact for the case.
  • Links
  • Title: Party ID
    The unique identifier of the party.
  • Title: Party Name
    Maximum Length: 360
    The name of the party.
  • Title: Person ID
    The unique identifier of a person who is an employee on the case.
  • Title: Primary Contact
    Read Only: true
    Indicates whether the contact is the primary contact for the case.
  • Title: Relationship Code
    Maximum Length: 30
    The code indicating the relation of the contact to the case. For example, ORA_SVC_BENEFICIARY, contact who is the beneficiary of the case, ORA_SVC_CHILD, contact who is a legal child of the applicant, ORA_SVC_DEPENDENT, contact is dependent on the applicant, ORA_SVC_GUARDIAN, contact is a legal guardian of the applicant, ORA_SVC_LAWYER, contact is an attorney by profession dealing with the case, ORA_SVC_PARENT, contact is the legal parent of the applicant, ORA_SVC_PERPETRATOR, contact who carries out a criminal, or harmful act, ORA_SVC_REFERRAL, contact who refers a service provider, ORA_SVC_REPORTER, contact who reports an incident, ORA_SVC_SERVICE_PROVIDER, contact or a business entity who is rendering specific services or benefits to the applicant, ORA_SVC_SIBLING, contact who is the legal sibling of the applicant, ORA_SVC_SPOUSE, contact who is a spouse of the applicant, or ORA_SVC_VICTIM, contact who is affected by an incident or an event,
  • Title: Relationship Value
    Maximum Length: 255
    The display value corresponding to the relationship lookup code for the case contact.
  • Title: Update
    Read Only: true
    Indicates whether the case contact can be updated.
Nested Schema : cases-caseHouseholds-item-response
Type: object
Show Source
  • Title: Household ID
    Read Only: true
    The unique identifier of the case household.
  • Title: Case ID
    The unique identifier of the case.
  • Title: Case Number
    Maximum Length: 30
    The alternate key identifier of the case.
  • Title: Corporate Currency Code
    Maximum Length: 15
    The corporate currency code of the case household. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Created By
    Read Only: true
    Maximum Length: 64
    The user who created the household for the case.
  • Title: Creation Date
    Read Only: true
    The date and time when the case household was created.
  • Title: Currency Conversion Rate Type
    Maximum Length: 30
    The currency conversion rate type associated with the case household. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Currency Code
    Maximum Length: 15
    The currency code associated with the case household. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Delete
    Read Only: true
    Indicates whether the record can be deleted.
  • Title: Household Name
    Maximum Length: 360
    The name of the household.
  • Title: Household Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the household party.
  • Title: Last Updated Date
    Read Only: true
    The date and time when the household for the case was last updated.
  • Title: Last Updated By
    Read Only: true
    Maximum Length: 64
    The user who last updated the household for the case.
  • Title: Last Update Login
    Read Only: true
    Maximum Length: 32
    The login of the user who last updated the household for the case.
  • Links
  • Title: Party ID
    The unique identifier of the party.
  • Title: Primary Household
    Read Only: true
    Indicates whether the household is the primary household for the case.
  • Title: Update
    Read Only: true
    Indicates whether the record can be updated.
Nested Schema : cases-caseMessages-item-response
Type: object
Show Source
  • Attachments
    Title: Attachments
    The attachments resource is used to view, create, update, and delete an attachment.
  • Title: Case ID
    The unique identifier of the case.
  • Title: Case Number
    Maximum Length: 30
    The alternate key identifier of the case.
  • Title: Content
    The content of the message that is not an attachment.
  • Title: Corporate Currency Code
    Maximum Length: 15
    The corporate currency code of the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Created By
    Read Only: true
    Maximum Length: 64
    The user who created the message for the case.
  • Title: Creation Date
    Read Only: true
    The date and time when the case message was created.
  • Title: Currency Conversion Rate Type
    Maximum Length: 30
    The currency conversion rate type associated with the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Currency Code
    Maximum Length: 15
    The currency code associated with the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Delete
    Read Only: true
    Indicates whether the record can be deleted.
  • Title: Last Update Date
    The date when the case message was last edited.
  • Title: Last Updated Date
    Read Only: true
    The date and time when the message for the case was last updated.
  • Title: Last Updated By
    Read Only: true
    Maximum Length: 64
    The user who last updated the message for the case.
  • Title: Last Update Login
    Read Only: true
    Maximum Length: 32
    The login of the user who last updated the message for the case.
  • Links
  • Title: Message Created By
    Maximum Length: 64
    The user who created the case message.
  • Title: Message Creation Date
    The date and time when the case message was created.
  • Title: Message ID
    The unique identifier of the message.
  • Title: Message Last Update Date
    The date and time when the case message was last updated.
  • Title: Message Last Updated By
    Maximum Length: 64
    The user who last updated the case message.
  • Title: Message Last Update Login
    Maximum Length: 32
    The application login id of the user who last updated the case message.
  • Title: Message Number
    Maximum Length: 30
    The alternate key identifier of the message.
  • Title: Message Type
    Maximum Length: 30
    Default Value: ORA_SVC_NOTE
    The code indicating the type of the message, such as internal or external.
  • Title: Message Type Value
    Maximum Length: 255
    The display value corresponding to the message type lookup code for the case message.
  • Title: Origination Date
    The date when the message originated, or was posted.
  • Title: Parent Message
    The unique identifier of the parent message.
  • Title: Posting Party ID
    The unique identifier of the user party who posted the message.
  • Title: Posted by Party Name
    Read Only: true
    Maximum Length: 360
    The name of the party who posted the message.
  • Title: Posting Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the user party who posted the message.
  • Title: Rich Text Format
    Maximum Length: 1
    Default Value: true
    Indicates whether the message content is in rich text format The values are Y or N.
  • Title: Source
    Maximum Length: 30
    The code indicating how the message was entered into the system. For example, ORA_SVC_API, case message was created through REST API, ORA_SVC_AGENT_UI, case message was created in the UI), or ORA_SVC_MOBILE, case message was created through a mobile device.
  • Title: Source Value
    Maximum Length: 255
    The display value corresponding to the source lookup code for the case message.
  • Title: Status Code
    Maximum Length: 30
    Default Value: ORA_SVC_COMMITTED
    The code indicating the status of the message. For example, ORA_SVC_COMMITTED, indicates that the message is committed, or NULL.
  • Title: Status Value
    Maximum Length: 255
    The display value corresponding to the status lookup code for the case message.
  • Title: Update
    Read Only: true
    Indicates whether the record can be updated.
  • Title: Visibility
    Maximum Length: 30
    Default Value: ORA_SVC_INTERNAL
    The code indicating the visibility level of the case message. For example, ORA_SVC_EXTERNAL, case message is visible to internal and external users, or ORA_SVC_INTERNAL, case message is visible to internal users only.
  • Title: Visibility Value
    Maximum Length: 255
    The display value corresponding to the visibility lookup code for the case message.
Nested Schema : Attachments
Type: array
Title: Attachments
The attachments resource is used to view, create, update, and delete an attachment.
Show Source
Nested Schema : cases-caseMessages-Attachments-item-response
Type: object
Show Source
Nested Schema : Attachment Previews
Type: array
Title: Attachment Previews
The attachments preview resource is used to preview the attachment pages.
Show Source
Nested Schema : cases-caseMessages-Attachments-AttachmentsPreview-item-response
Type: object
Show Source
Nested Schema : cases-caseOpportunities-item-response
Type: object
Show Source
Nested Schema : cases-caseResources-item-response
Type: object
Show Source
  • Title: Case ID
    The unique identifier of the case.
  • Title: Case Number
    Maximum Length: 30
    The alternate key identifier of the case.
  • Title: Resource ID
    Read Only: true
    The unique identifier of the case resource.
  • Title: Corporate Currency Code
    Maximum Length: 15
    The corporate currency code of the case resource. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Created By
    Read Only: true
    Maximum Length: 64
    The user who created the resource for the case.
  • Title: Creation Date
    Read Only: true
    The date and time when the case resource was created.
  • Title: Currency Conversion Rate Type
    Maximum Length: 30
    The currency conversion rate type associated with the case resource. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Currency Code
    Maximum Length: 15
    The currency code associated with the case resource. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Delete
    Read Only: true
    Indicates whether the record can be deleted.
  • Title: Email
    Read Only: true
    Maximum Length: 320
    The email address of the contact who created the resource.
  • Title: Phone
    Read Only: true
    The phone number of the user who created the resource.
  • Title: Last Updated Date
    Read Only: true
    The date and time when the resource for the case was last updated.
  • Title: Last Updated By
    Read Only: true
    Maximum Length: 64
    The user who last updated the resource for the case.
  • Title: Last Update Login
    Read Only: true
    Maximum Length: 32
    The login session of the user who last updated the resource for the case.
  • Links
  • Title: Owner
    Read Only: true
    Indicates whether the resource is the owner of the case.
  • Title: Party ID
    The unique identifier of the party.
  • Title: Resource Name
    Maximum Length: 360
    The name of the resource.
  • Title: Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the party.
  • Title: Update
    Read Only: true
    Indicates whether the record can be updated.
Nested Schema : cases-smartActions-item-response
Type: object
Show Source
  • Title: Action Context Parameters
    Maximum Length: 1000
    Determines the context when a smart action is applicable.
  • Title: Action Intent
    JSON object that describes what an action does and what context data can be passed to the action.
  • Title: Action Source
    Maximum Length: 512
    Attribute that describes the source of a smart action. Smart actions can be manually created or cloned, or automatically generated.
  • Title: Active
    Maximum Length: 1
    Indicates whether the action is active or inactive. Inactive actions are not returned to client applications under any circumstance. 'True' indicates the smart action is active.
  • Title: Application Roles
    Maximum Length: 2000
    The application roles associated with the smart action.
  • Title: Filter Condition
    Maximum Length: 1000
    The boolean script evaluated at runtime to determine if the action can be returned to the client application. Additional evaluations also are carried out to determine if the action will be returned to the client application.
  • Title: Confirmation Message
    Maximum Length: 4000
    A message to seek confirmation for the action being performed.
  • Title: Content Type
    Maximum Length: 50
    The content type to use when invoking the REST endpoint.
  • Title: Contextual
    Maximum Length: 1
    Indicates the contexual flag.
  • Title: Data Security Privilege
    Maximum Length: 250
    The data security privilege that the authenticated user role must be granted, in order for the action to be returned to the client application. Additional evaluations also are carried out to determine if the action will be returned to the client application.
  • Title: Action Name
    Maximum Length: 256
    The consumer friendly action name.
  • Title: Parent Entity
    Maximum Length: 150
    The REST resources the Action belongs to.
  • Title: REST Endpoint
    Maximum Length: 150
    The REST endpoint to perform the Action.
  • Title: Included In
    Maximum Length: 150
    The View Object corresponding to the primary object the smart action is associated with.
  • Title: Included in Application
    Maximum Length: 512
    The list of applications that this action can be used in.
  • Title: Restricted
    Maximum Length: 1
    Indicates whether the action is internal type.
  • Links
  • Title: Mass Action
    Maximum Length: 1
    Indicates whether the action can be mass processed.
  • Title: HTTP Method
    Maximum Length: 15
    The HTTP method of the smart action REST operation.
  • Title: Object Function
    Maximum Length: 64
    The object function associated with the smart action.
  • Title: Page Type
    Maximum Length: 256
    The Page Type.
  • Title: Smart Suggest
    Maximum Length: 1
    Indicates the smart suggest flag.
  • Title: System Action
    Maximum Length: 1
    Indicates whether the Action is seeded or custom.
  • Title: Attributes to Update
    Maximum Length: 512
    The attributes to be updated when the Actions UI is launched.
  • Title: User Action ID
    The unique identifier of the smart action definition.
  • Title: Action Name
    Maximum Length: 256
    The attribute uniquely identifies the action with name. For internal use.
  • User Interface Definitions
    Title: User Interface Definitions
    The user interface definitions resource is used to view user interfaces associated with a smart action. Each user interface can be mapped to a client application. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
  • Title: Priority
    The number to indicate priority of the action.
  • Payload Definitions
    Title: Payload Definitions
    The payload definitions resource is used to view the REST request payload name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
  • Path Parameter Definitions
    Title: Path Parameter Definitions
    The path parameters definitions resource is used to view the REST request path parameter name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
  • Title: User Security Privilege
    Maximum Length: 4000
    The User Security Privilege.
Nested Schema : User Interface Definitions
Type: array
Title: User Interface Definitions
The user interface definitions resource is used to view user interfaces associated with a smart action. Each user interface can be mapped to a client application. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
Show Source
Nested Schema : Payload Definitions
Type: array
Title: Payload Definitions
The payload definitions resource is used to view the REST request payload name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
Show Source
Nested Schema : Path Parameter Definitions
Type: array
Title: Path Parameter Definitions
The path parameters definitions resource is used to view the REST request path parameter name-value pair definitions of a smart action. Smart action item or collection links returned in response payloads are valid at the moment the REST request is processed. Any change to the parent object context can invalidate a previously valid smart action.
Show Source
Nested Schema : cases-smartActions-UserActionNavigation-item-response
Type: object
Show Source
  • Links
  • Title: System Action
    Maximum Length: 1
    Default Value: false
    Indicates whether the smart action is seeded or custom. 'True' indicates the smart action is seeded. The value is automatically derived from smartActions.SystemActionFlag.
  • Title: Application Usage
    Maximum Length: 50
    The client application associated with a smart action user interface endpoint definition identified by UserActionNavId.
  • Title: Navigation Metadata
    Maximum Length: 1000
    The metadata definition of the smart action user interface endpoint.
  • Title: Primary Key
    The unique identifier of a smart action user interface definition.
  • Title: Navigation Type
    Maximum Length: 100
    The text value used by applications to determine which user interface to launch.
Nested Schema : cases-smartActions-UserActionRequestPayload-item-response
Type: object
Show Source
  • Title: Payload Value Binding Type
    Maximum Length: 64
    The classification of the value property of a name-value pair. A binding value of RUNTIME indicates the value to be assigned is the runtime value of an object attribute. A value of STATIC indicates the value to be assigned is a simple string. A null value indicates that the value type is JSON_ARRAY_STRING.
  • Links
  • Title: Mandatory
    Maximum Length: 1
    Indicates whether a REST payload body parameter value is mandatory. If True, runtime validation ensures that the value is defined.
  • The unique system assigned identifier of a smart action REST payload body parameter name-value pair definition.
  • Title: Request Payload Attribute Name
    Maximum Length: 256
    The value assigned to the name property of a name-value pair.
  • Title: Smart Suggest Path
    Maximum Length: 2048
    The smart suggest path.
  • Title: System Action
    Maximum Length: 1
    Default Value: false
    Indicates whether the smart action is seeded or custom. 'True' indicates the smart action is seeded. The value is automatically derived from smartActions.SystemActionFlag.
  • Title: Request Payload Attribute Value
    Maximum Length: 1000
    The value assigned to the value property of a name-value pair.
  • Title: Payload Value Structure
    Maximum Length: 20
    A value of JSON_ARRAY_STRING indicates that the value property of a name-value pair represents an array of data rather than a single entity such as an object attribute name or simple text string. The array string is a definition of the name-value pair and the Binding and Mandatory properties. The array string follows specific pattern, for example [{"name":"leadId","Value":"LeadId","MandatoryFlag":true,"Binding":"RUNTIME"}]. A null value indicates the value property represents a simple, single entity such as an object attribute name or simple text string.
Nested Schema : cases-smartActions-UserActionURLBinding-item-response
Type: object
Show Source
  • Title: URL Binding Type
    Maximum Length: 64
    The classification of the value property of a name-value pair. The binding value of a UserActionURLBinding instance must be RUNTIME. A binding value of RUNTIME indicates the value to be assigned is the runtime value of an object attribute.
  • Links
  • Title: System Action
    Maximum Length: 1
    Default Value: false
    Indicates whether the smart action is seeded or custom. 'True' indicates the smart action is seeded. The value is automatically derived from smartActions.SystemActionFlag.
  • The unique identifier of a smart action REST path parameter name-value pair definition.
  • Title: URL Binding Parameter Name
    Maximum Length: 50
    The value assigned to the name property of a name-value pair.
  • Title: URL Binding Parameter Value
    Maximum Length: 80
    The value assigned to the value property of a name-value pair.
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Examples

The following example shows how to get a case by submitting a get request on the REST resource using cURL.

cURL Command

curl -u <username:password> \ -X GET https://servername.fa.us2.oraclecloud.com/fscmRestApi/resources/11.13.18.05/cases/CDRM_4003

Example of Response Body

The following shows an example of the response body in JSON format.

{
    "AssigneeResourceId": null,
    "BUOrgId": 204,
    "CaseCategoryId": null,
    "CaseCreatedBy": "AUTOUICASE1",
    "CaseCreationDate": "2021-08-23T06:29:02+00:00",
    "CaseId": 300100215793299,
    "CaseLastUpdateDate": "2021-08-23T06:29:02.001+00:00",
    "CaseLastUpdateLogin": "C9E512ADEE80EE12E05323EAF40AB50E",
    "CaseLastUpdatedBy": "AUTOUICASE1",
    "CaseNumber": "CDRM_4003",
    "ClosedDate": null,
    "CorpCurrencyCode": null,
    "CreatedBy": "AUTOUICASE1",
    "CreatedByPartyId": 300100112109025,
    "CreationDate": "2021-08-23T06:29:02+00:00",
    "CurcyConvRateType": null,
    "CurrencyCode": null,
    "Description": null,
    "LastClosedDate": null,
    "LastReopenDate": null,
    "LastUpdateDate": "2021-08-23T06:29:12.859+00:00",
    "LastUpdateLogin": "C9E4F38A864CEDEEE05323EAF40A0051",
    "LastUpdatedBy": "AUTOUICASE1",
    "LastUpdatedByPartyId": 300100112109025,
    "OpenDate": "2021-08-23T06:29:03.194+00:00",
    "PrimaryContactPartyId": null,
    "PrimaryHouseholdPartyId": null,
    "PriorityCd": null,
    "QueueId": null,
    "ReportedByPartyId": 300100112109025,
    "SensitivityCd": null,
    "SourceCd": null,
    "StatusCd": "ORA_SVC_NEW",
    "StatusTypeCd": "ORA_SVC_ACTIVE",
    "StripeCd": "ORA_SVC_CRM",
    "Title": "JETAutoRestCase_202170_232846974",
    "AssigneePartyName": null,
    "AssigneePartyNumber": null,
    "BusinessUnitName": "Vision Operations",
    "CategoryName": null,
    "PrimaryContactPartyName": null,
    "PrimaryContactPartyNumber": null,
    "PrimaryHouseholdPartyName": null,
    "PrimaryHouseholdPartyNumber": null,
    "QueueName": null,
    "QueueNumber": null,
    "ReportedByPartyName": "AUTOUICASE1 svc",
    "ReportedByPartyNumber": "CDRM_674216",
    "LastUpdatedByPartyName": "AUTOUICASE1 svc",
    "LastUpdatedByPartyNumber": "CDRM_674216",
    "CreatedByPartyName": "AUTOUICASE1 svc",
    "CreatedByPartyNumber": "CDRM_674216",
    "DeleteFlag": true,
    "UpdateFlag": true,
    "StatusTypeCdMeaning": "Active",
    "PriorityCdMeaning": null,
    "SensitivityCdMeaning": null,
    "SourceCdMeaning": null,
    "StatusCdMeaning": "New",
    "CaseTypeCd": null,
    "CaseTypeCdMeaning": null,
    "links": [
        {
            "rel": "self",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003",
            "name": "cases",
            "kind": "item",
            "properties": {
                "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000678"
            }
        },
        {
            "rel": "canonical",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003",
            "name": "cases",
            "kind": "item"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/PersonDVO",
            "name": "PersonDVO",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/BusinessUnitPVO",
            "name": "BusinessUnitPVO",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/SourceCdLookup",
            "name": "SourceCdLookup",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/QueueVO",
            "name": "QueueVO",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/ResourcePickerPVO",
            "name": "ResourcePickerPVO",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/SensitivityCdLookup",
            "name": "SensitivityCdLookup",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/SrCategoryVO",
            "name": "SrCategoryVO",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/StatusCdLookup",
            "name": "StatusCdLookup",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/HouseholdVO",
            "name": "HouseholdVO",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/StatusTypeCdLookup",
            "name": "StatusTypeCdLookup",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/PriorityCdLookup",
            "name": "PriorityCdLookup",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/lov/CaseTypeCdLookup",
            "name": "CaseTypeCdLookup",
            "kind": "collection"
        },
        {
            "rel": "child",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/Attachments",
            "name": "Attachments",
            "kind": "collection"
        },
        {
            "rel": "child",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseContacts",
            "name": "caseContacts",
            "kind": "collection"
        },
        {
            "rel": "child",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseHouseholds",
            "name": "caseHouseholds",
            "kind": "collection"
        },
        {
            "rel": "child",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages",
            "name": "caseMessages",
            "kind": "collection"
        },
        {
            "rel": "child",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseOpportunities",
            "name": "caseOpportunities",
            "kind": "collection"
        },
        {
            "rel": "child",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseResources",
            "name": "caseResources",
            "kind": "collection"
        },
        {
            "rel": "child",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/smartActions",
            "name": "smartActions",
            "kind": "collection"
        },
        {
            "rel": "action",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/action/assignQueue",
            "name": "assignQueue",
            "kind": "other"
        }
    ]
}
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