Register Access Points for Inbound Emails

Access points are registered clients that are authorized to read emails from your inbox. When email responses are sent to your channel, the User Messaging Service (UMS) reads those emails from your inbox and delivers them to registered access points.

To register access points for your inbound emails, use the Access Point Setup region of the Inbound Email Configuration and Validation page in UMS as follows:

1. Sign in to Oracle CX Sales using Administrator role.
2. In the Setup and Maintenance work area, go to the following:

   • Offering: Service
   • Functional Area: Communications Channels
   • Task: Manage Email Configuration, Registration, and Validation

   

3. From the Inbound Email Configuration and Validation page, go to the Access Point Setup region, highlight the Access Point Value row as highlighted with the URL that contains extservice.incomming.

4. Click Register.

5. Copy the URL as you'll use it in the Configure an Email Channel setup.
6. Click Yes in the Warning dialog box to continue.

For more information about setting up access points for inbound emails, see Overview of Access Point Setup for Inbound Emails in the Implementing Help Desk guide.