Set Up Channel Types for Contract Request Interactions

Contract requests supports email and web interactions channel types. A web channel interaction is the conversations that you can have with others from the Interaction tab of the Contracts Requests UI. An email channel allows users interact by sending and receiving contract requests related emails.

Users should have the Service Request Administrator (ORA_SVC_SR_ADMINISTRATOR) duty role to perform the following setups.

1. Register Access Points for Inbound Emails
2. Configure an Email Channel
3. Disable Channels other than Web and Email Channels
4. Set a Scheduled Process to Retrieve Emails