The Logic Node

When you create steps using the diagram, you add a Logic node to a step so that you can create a failure branch in your guidance. The Logic node makes it possible for you to create the next step on failure with a click of a button. The next step on failure is the step the guidance will display if the current step fails to achieve its goal.

The Logic node also makes it possible to enter success criteria that have to be met for the guidance to go to the next success step. For example, if you add a logic node to a call appointment, you can specify that the call is a success only when the salesperson specifies a positive outcome.

In the Steps tab, there's no Logic node. Instead, you enter the next steps on success and failure as well as any success criteria in the steps themselves.