Social Post

A service to create, update, get, find, or delete social posts. Access to this SOAP service is restricted only for use by the Oracle Integration Cloud Service.

Life Cycle Status: Active

QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/model/socialService/}SocialService

Service WSDL URL: https://servername/crmService/SocialService?WSDL

Logical Business Objects

CRM : Service : Social Post

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Handles	Social User
Handles	URLs
Handles	Tag
Handles	Social Post

getSocialPost

Queries a single social post record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
postId	long	The unique ID of the social post.

Response Payload

Element Name	Type	Description
result	Social Post	A social post record that matches the inbound parameters.

createSocialPost

Creates a social post record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
socialPost	Social Post	The social post to be created.

Response Payload

Element Name	Type	Description
result	Social Post	The created social post record.

updateSocialPost

Update a social post.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
socialPost	Social Post	The social post to be updated.

Response Payload

Element Name	Type	Description
result	Social Post	The updated social post record.

deleteSocialPost

Delete a social post.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
socialPost	Social Post	The social post to be deleted.

Response Payload

Element Name	Type	Description
result	void	nothing.

findSocialPost

Queries a list of social posts based on a filter criteria.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to query the list of social posts.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	Not currently used.

Response Payload

Element Name	Type	Description
result	Social Post	A list of social posts that satisfy the inbound criteria.

processSocialPost

Processes a list of social post records.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
changeOperation	string	Type of operation to be performed on the social posts. Example Create.
socialPost	Social Post	List of social posts.
processControl	{http://xmlns.oracle.com/adf/svc/types/}ProcessControl	Parameters that control the bulk operation.

Response Payload

Element Name	Type	Description
result	Social Post	List of updated social posts.

getSocialUser

Queries a single social user record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
userId	long	he unique ID of the social user.

Response Payload

Element Name	Type	Description
result	Social User	A social user record that matches the inbound parameters.

createSocialUser

Creates a social user record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
socialUser	Social User	The social user to be created.

Response Payload

Element Name	Type	Description
result	Social User	The created social user record.

mergeSocialUser

Merge a social user.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
socialUser	Social User	Social User

Response Payload

Element Name	Type	Description
result	Social User	A social user record after the merge.

findSocialUser

Queries a list of social users based on a filter criteria.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to query the list of social users.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	Not currently used.

Response Payload

Element Name	Type	Description
result	Social User	A list of social users that satisfy the inbound criteria.

processSocialUser

Processes a list of social user records.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
changeOperation	string	Type of operation to be performed on the social users. Example Create.
socialUser	Social User	List of social users.
processControl	{http://xmlns.oracle.com/adf/svc/types/}ProcessControl	Parameters that control the bulk operation.

Response Payload

Element Name	Type	Description
result	Social User	List of updated social users.

Security

The following tables list the privileges required to perform the service operations, and the duty roles that each privilege is granted to.

Service Operations to Privileges Mapping

Operation Name	Privilege Code	Privilege Name	Privilege Description
All Operations	SVC_MANAGE_SOCIAL_POST_PRIV	Manage Social Post	Allows create, update, delete and view of social posts

Privileges to Duty Roles Mapping

Privilege Code	Granted to Duty Role Code	Granted to Duty Role Name	Granted To Duty Role Description
SVC_MANAGE_SOCIAL_POST_PRIV	ORA_SVC_SR_ADMINISTRATOR	Service Request Administrator	Administers all aspects of the Service application, including Setup.
SVC_MANAGE_SOCIAL_POST_PRIV	ORA_SVC_SR_POWER_USER	Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives
SVC_MANAGE_SOCIAL_POST_PRIV	ORA_SVC_SR_TROUBLESHOOTER	Service Request Troubleshooter	Manages all aspects of the Service Request object

Duty Roles to Duty or Job Roles Mapping

Duty Role Code	Granted to Duty or Job Role Code	Granted to Duty or Job Role Name	Granted To Duty or Job Role Description
ORA_SVC_SR_ADMINISTRATOR	ORA_SVC_GEN_AI_USER	Service Generative AI User	Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model.