Social Post
An object that stores the details of the social post received from the Oracle Social Cloud application to be reviewed and responded to , by the customer service personnel. An example of a social post from Twitter is: oracle_support E-mail responses from our agent are not being received by our customers. Is the e-mail server down?
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/model/socialService/}SocialPost
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
| Relationship Type | Object or Service |
|---|---|
|
Contains |
|
|
Contains |
|
|
Handled by |
Attributes
The following table describes attributes in the service data object.
| Name | Type | Description |
|---|---|---|
|
CanRespondFlag |
boolean |
Indicates if a social post can be responded to. |
|
CreatedBy |
string |
The user who created the social post. |
|
CreationDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the social post was created. |
|
DeletedFlag |
boolean |
Indicates if the social post was deleted. |
|
LastUpdateDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date and time when the message was last updated. |
|
LastUpdateLogin |
string |
The session login associated with the user who last updated the message. |
|
LastUpdatedBy |
string |
The user who last updated the service request. |
|
ObjectId |
long |
Indicates the identifier of the business object associated with the social post. |
|
ObjectTypeCd |
string |
Indicates the business object associated with the social post, such as SVC_SERVICE_REQUESTS or SVC_SR_MESSAGES. |
|
ObjectVersionNumber |
int |
Indicates the object version number of the social post. |
|
PostChannelCd |
string |
Indicates the social network on which the post was made. |
|
PostContent |
{http://xmlns.oracle.com/adf/svc/types/}base64Binary-DataHandler |
The content of the social post made by the customer on the social network. |
|
PostContentString |
string |
The content of the social post made by the customer on the social network in string data type. |
|
PostDate |
{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp |
The date the social post was made. |
|
PostId |
long |
The unique ID of the social post record.
|
|
PostMessageTypeCd |
string |
Indicates if the message is public or private. |
|
PostParentPostId |
string |
The unique ID of the current post's parent post. |
|
PostPostId |
string |
The unique ID of the current post returned by the social network. |
|
PostSubChannelName |
string |
The name of the channel on which the customer made the social post. E.g. the deploying company facebook fan page name or twitter handle. |
|
PostURL |
string |
Indicates the url of the social post. |
|
PostUser |
string |
Indicates the user name of the post author on the corresponding social network. |
|
ProcessingMessage |
string |
Indicates the processed social post message |
|
ProcessingStatusCd |
string |
Indicates whether the social post has been processed successfully or not. |
|
SocialPostTags |
The list of social post tags. |
|
|
SocialUserId |
long |
Indicates the user's social ID on the social network. |
|
SourceCd |
string |
Indicates the source system from which the social post was received. E.g. SRM |
|
SourcePostIdPrimary |
string |
The primary ID of the post in the source system. |
|
SourcePostIdSecondary |
string |
The second ID of the post in the source system. |
|
SourcePostIdTertiary |
string |
The third ID of the post in the source system. |
|
socialPostUrls |
The list of URLs associated with a social post. |