Create Zero Value Credit Memo on Close

You can create a zero-value credit memo when you close, amend, or suspend a subscription. This ensures that every close action generates an audit credit memo record, even when the calculated credit amount is zero.

Follow these steps to create a zero-value credit memo on close:

1. Verify that the subscription profile billing attribute allowing zero-value credit memos on close is set.
2. Close, amend, or suspend the subscription using Close Subscription or Amend Subscription. If the system calculates a zero credit, it automatically creates and interfaces a zero-value credit memo to Receivables.
3. Review the generated credit memo in Billing Transactions for tracking or audit purposes.