Manage Order Line's Availability

View availability details before you submit the sales order, then take action to resolve delay.

See Redwood: View Availability Details in Order Management.

Adjust Attributes That Affect Availability Status

If there's a delay, and if your customer can't accept that delay or if Order Management can't fulfill the order line, then adjust one or more of these attributes:

Attribute	Value to Set
Request Type	Arrive On
Requested Date	Set to a later date.
Shipping Method	Set to a faster method. For example, change it from standard ground shipping to overnight priority shipping.
Ship Lines Together	No For details, see Ship Order Lines in Shipment Sets.
Latest Acceptable Date	Set to a later date.
Allow Partial Shipments of Lines	Yes For details, see Specify Shipping Details for Sales Orders.
Shipment Priority	Yes For details, see Specify Shipping Details for Sales Orders.
Warehouse	Set to a warehouse that's physically closer to the ship-to address, or who maintains a superior fulfillment performance.
Supplier	Set to a supplier who maintains a superior fulfillment performance.
Supplier Site	Set to a supplier site that's physically closer to the ship-to address.
Demand Class	Set to a higher priority.
Allow Item Substitution	Yes
Ship-to Address	Set to an address that's physically closer to the warehouse or the supplier. Make sure your customer can accept the new ship-to address.
Shipment Set	Leave empty.

Example

Assume you discover the transit time is long for some reason. You can set Request Type to Ship On to reduce or remove the delay:

Value	Description
Ship On	Use the date when order fulfillment expects to ship the order line from the fulfillment source, such as the warehouse or a supplier.
Arrive On	Use the date when order fulfillment expects the carrier to deliver the order line to the ship-to address.

The Request Type attribute affects how Order Management calculates availability status. Order Management will attempt to reduce or remove the delay according to the value you select.

Another Example

Set the Ship Lines Together option to one of these values:

• Yes. Calculate availability status according to the order line that causes the longest delay. Use this setting when your customer must receive order lines in one shipment.

• No. Calculate availability status differently for each order line. Use this setting when your customer can accept receiving order lines in more than one shipment. It might reduce delay for some lines.