1. Implementing Order Management
  2. Link Return Lines to Original Sales Orders

Link Return Lines to Original Sales Orders

Add a return line to a new or existing sales order, then manually provide a reference on that return line to the original order.

You can revise an existing sales order to return your item. As an alternative, you can create a new sales order to return the item. You can even return the item from some other existing sales order.

Assume you created sales order 521290, added the Envoy Laptop - Rugged item to order line 2 and submitted the sales order. Some time later you receive a call from the same customer to create another order for an entirely different item. The customer also mentions they want to return the laptop from order 521290 during the call.

Try it:

  1. Create a new sales order. Set these values on the order header:
    Attribute Value
    Business Unit Vision Operations
    Customer Computer Service and Rentals
    Currency USD
  2. Assume you create order 52192.
  3. Click Save, and then click Actions > Enable Returns.
  4. Under Additional Order Details, click Return Lines, then set the Original Order Reference attribute. The Original Order Reference attribute filters all sales orders that match the customer, business unit, and currency from order 52192 and that have order lines that are eligible to return. A large number of orders might meet this criteria, so you can enter the original order's Order Number or Customer PO to filter values in the Original Order Reference attribute. Assume you enter 52129, and then select order 521290.
  5. Set the Original Order Line Reference attribute. The Original Order Line Reference attribute filters all lines that are eligible to return in the original 521290 order. You can enter a value for the Line or for the Item to filter values in the Original Order Line Reference attribute. Assume you enter and select order line 2.

  6. Notice that the Return Quantity attribute and the Returnable Quantity attribute now contains values. You can modify the return quantity. The Warehouse attribute contains the return location.

You can also return an item on the same sales order that you originally used to order the item. No need to create a new order. You revise order 521290, click Actions > Enable Returns, then proceed to return the item just like you do in the example earlier in this topic. Note that the order must not be in Closed status.

Set Up

  1. Enable the Redwood: Create and Manage Sales Orders feature.
  2. Do the steps described in the Manage Your Search Indexes subtopic of Redwood: Search and Apply Actions on Multiple Sales Orders. Add these attributes to the index:
    Order Attribute Line Attributes
    Currency

    Line Category

    Shipped Quantity

    Fulfilled Quantity

    Open

    Canceled

Guidelines

  • An outbound line contains an item that you send from Order Management to your fulfillment system. A return line contains an item from an earlier sales order that you already submitted to fulfillment and that you're returning to inventory.
  • The return order's customer, business unit, and currency must be the same as the original order's customer, business unit, and currency.
  • If you want to create a referenced return, then you must set the Original Order Reference and the Original Order Line Reference before you set the Item. If you set the Item first, then Order Management will create an unreferenced return and disable the Original Order Reference and Original Order Line Reference attributes.
  • The Returnable Quantity attribute is the original quantity minus any quantity that you already returned, including quantities that you returned on draft orders.
  • The original order line must be eligible for return. For details, see the Conditions That Determine Whether You Can Return an Item subtopic in Return Sales Orders.
For more, see: