Use AI Assist to Answer External Candidate Questions

You can answer external candidate questions regarding job requisitions or the company using Oracle’s AI Assist, which is powered by Generative AI. As a recruiter, you need to define information about the job requisition or company using the features available in Recruiting. AI Assist then retrieves the answers from these sources and displays the responses.

• To answer candidate questions about the company, provide the relevant information using the Configure Recruiting Assistant task.
• To answer candidate questions regarding job requisitions, define the answers either in the job requisition sections or in Descriptive Flex Fields (DFFs).

Here’s how AI Assist works to answer job-related questions:

1. If you’ve provided the answer in the job requisition, AI Assist retrieves the information using the corresponding question intent and answers the candidate.
2. If it doesn’t find an answer in the job requisition, it searches for this information in the requisition DFFs and provides the answer.
3. If it doesn’t find an answer using DFFs, it searches for the information in the Response to Candidate Questions section in the Configure Recruiting Assistant task and tries to answer the questions.
4. If it doesn’t find a response from any of the above sources, it responds with a message that it couldn’t find an answer.

For generic, company-related questions, AI Assist looks for information only in the Configure Recruiting Assistant task, as company-related intents are disabled.

To enable AI Assist to answer candidate questions, complete these prerequisites:

1. Set the language on the career site to English.
2. Create the Profile Option for AI Assist.
3. Configure the Profile Option for AI Assist.
4. Set Up Answers for Job Requisition Questions.
5. Set Up Answers for Company-Related Questions.