Creating a Survey

Surveys and Survey Analytics

Surveys allow you to create and deploy targeted, customizable, interactive surveys and polls to collect application user feedback and insights almost anywhere in the host application.

Surveys can be created with the following response types:

Multiple Choice - Up to 5 answer choices allowing multiple answer selections
Single Select - Up to 5 answer choices allowing only 1 answer selection
True or False - Binary answer choice with customizable answers
Rating Scale - Customizable numeric scale ranging from 1 to 10
Experience Rating - Preset 3-option rating
Question - Free text field for responses up to 1,000 characters maximum

Key Features of the Survey

FEATURE DESCRIPTION	ROLE	ADDITIONAL INFORMATION
Surveys	Administrator Developer	Allows OGL administrators and developers to create and deploy targeted, customizable, interactive surveys and polls to collect application user feedback and insights. Can be deployed almost anywhere in the application. Survey Translations allows survey guides to support multi-language translation and are included in the translation export file for guide translation.

Creating and Publishing the Survey

To create a Survey:

On the OGL homepage, select Survey.
Enter the desired Survey name and the Location URL.
Select Create.
The Survey editor is displayed.

Note:
The Survey editor opens in a new tab. The editor appears as an overlay on your application.
Select Add A Question.

Tip:
To include more questions in your survey, select Add A Question again to add another one. You can have multiple questions in a single Survey.

The Survey template appears. You can see the changes you make through the real-time preview.
Enter the question.
Select the Survey type from the dropdown menu.
(In this example, we have chosen Multiple Choice for the demo.)
Enter the Choice text(s).

Select Add a choice to add multiple choice.

Use the ellipsis icon to explore the choice's menu. You can Move Up, Move Down or Delete the choices.
Select Add a link,ifyou want to point out to any target page (Optional).

Enter the display name of the link and the link URL.
For additional settings, select the Settings icon ()

The Settings modal window appears.
Display Settings
1. Check the Highlight option to highlight the Survey modal window.
2. Check the "Change Next button text to" option to give an alternative text instead of the default text "Next".
3. Check the "Hide Next button" to hide the Next/Done button.
4. Check the "Hide Close button" to hide the close button.
5. Check the "Show Remind Me Later button" to show the reminder option in the Survey window.
6. Configure Tip width and Tip offset.
7. Select the desired Tip placement.
Activation Settings
Select the Activation Settings tab to view the activation settings.
1. Check the "Advance when" option to decide when the Survey will appear. Then, you can select the action that triggers the Survey from the dropdown menu.
2. Check "Show tip after page refresh" to prevent tip flashing.
3. Check "Show tip after: (msec)" to delay the appearance of the current tip.
4. Check "Show tip on hover" to show the tip when the user moves their mouse over the target element, help icon, or beacon.
Advanced Settings
Select the Advanced Settings tab to view the Advanced settings.
1. Check "Fixed position" to keep the tip visible even if the user scrolls up or down the page.
2. Check "No scroll" to disable the scrolling of the page.
3. Check "Limit wait time on target to: (msec)" to send an error message if the current target element does not appear within "x" ms so that we can notify you and fix the problem.
4. Select Add button to add Step Branches.
5. Check "Next URL:" to enable navigation to a new page when selecting the Next button.
6. Check "Only display one tooltip" to avoid displaying duplicate tips.
Select the Close icon to close the settings window.
Select Save & Exit.

A new Survey has been created and can now be viewed on the homepage. The survey is currently in Draft status.

After creating the Survey:

Select the Preview icon to preview the Survey.

Select the Guide Activation icon to set the activation conditions.

Learn more about Guide Activation.

Select the Guide Settings icon to manage settings.

Learn more about Guide Settings.

Select the More Options icon to Delete/Clone the Survey.

Deleting / Cloning Guides.

Select the Analytics icon to view the statistics of your Survey.

Select the Guide Health icon to view the history of errors reported to your Survey.

To publish the survey:

On the homepage, select Content.
Select the status button on the Survey that you want to publish.
Now select Publish.
Add comments (optional) and select Publish.
Your Survey is now published, and the status is set to "PUBLISHED".

Editing the Published Survey and Republishing

You can always make changes to the surveys you published.

Select the Editor icon on the Survey to make changes.
Publish the Survey.
Each republish creates a new Survey version, with easy access to version history. In addition, you can restore to an older version of the Survey if you wish.
Select the status button to view the version history.
The revision history is now displayed.
Select the Restore button, if you wish to restore to an older version.

Survey Analytics

Survey Analytics are used to process, store, and visualize survey data. This adds another tool in OGL’s "insight to action" toolchest supporting content management, product management, and analytics. OGL console users with View Analytics security permissions can generate a downloadable report from the Survey Analytics dashboard that will be emailed to them.

Key Features of the Survey Analytics

FEATURE DESCRIPTION	ROLE	ADDITIONAL INFORMATION
Survey Analytics	Administrator Developer	The Survey Analytics tool accompanies every survey content type. Adds capabilities to process, store, and visualize survey data. Adds another tool in OGL’s "insight to action" toolchest supporting content management, product management, and analytics. The Survey content types now allow OGL administrators to download a report from within the Survey analytics dashboard containing end-user responses and results collected by surveys.

View the Survey Analytics

To view the Survey Analytics:

On the main navigation menu, select Dashboards > Surveys.

The Survey analytics dashboard is displayed. You can see the statistics like the Number of Runs, surveys Started and Completed, and the Last Run date.
Select the time frame for which you would like to view the analytics data. You can also select a custom date(s).
Select the Filter icon () to filter the analytics data.

Generate a Survey Analytics Report

Note:

The procedure below will run a report that will be sent to the email address in your OGL user profile. To update or verify your email address, select your username in the top-right corner of the OGL console and select My Profile.

To generate and receive a Survey analytics report via email:

On the main navigation menu, select Dashboards in the Analytics & Reports section, then select Surveys.
The Survey Analytics dashboard is now displayed.

The Filters slider window is displayed on the right side of the Reports screen. Apply filters, as needed.
Select the Survey guide for which to generate the report.
A dashboard of the selected Survey guide is displayed.
Select the Generate Survey Report button.
The following message will appear in the banner to alert you that your report is being processed and will be sent to you via email when ready.
Go to your email inbox and check for the new mail with subject "OGL Survey Report".
The email should look like this.
Select the Download Survey Report Now link provided in the email.
The browser now downloads the report.