1. Owner's Guide
  2. Preinstallation
  3. Setting Up Auto Service Request
  4. Getting Ready to Install ASR

Getting Ready to Install ASR

Before installing ASR, complete these prerequisites:

  1. Create a My Oracle Support account at http://support.oracle.com.
  2. Ensure that the following are set up correctly in My Oracle Support:

    • Oracle Premier Support for Systems, Oracle Premier Support for Operating Systems, or Oracle Limited Warranty

    • The technical contact person at the customer site who is responsible for Recovery Appliance

    • A valid shipping address at the customer site for the Recovery Appliance parts

  3. Identify and designate a system to host ASR Manager.

    ASR Manager must be installed on a server that has connectivity to Recovery Appliance and an outbound Internet connection using HTTPS or an HTTPS proxy. To submit a service request (SR), the server must be able to access the Internet.

  4. ASR Manager uses the following ports for normal operations. Ensure that Recovery Appliance and ASR Manager server ports are open:

    • All Recovery Appliance servers must have port 6481 open for HTTP-based asset activation requests that they receive from ASR Manager.

    • The server running ASR Manager must have port 162 open for SNMP-based telemetry messages that the Recovery Appliance servers send to it.

    • The Oracle transport.oracle.com web server has port 443 open for HTTPS-based telemetry messages that ASR Manager sends to it.

    See Figure 4-1 for the port locations.

  5. Ensure that the designated system conforms to the "Hardware and Network Configuration Recommendations for ASR." See the Oracle ASR website:
  6. Confirm that Java Development Kit 6 (JDK 1.6.0_04 or later) is running on the designated ASR Manager system:
    java -version

    If necessary, download and install the latest version of JDK from the Java SE Downloads website:

    http://www.oracle.com/technetwork/java/javase/downloads/index.html

  7. Obtain root access to the designated ASR Manager host.
  8. Identify and verify connectivity to Recovery Appliance.
  9. Verify connectivity to the Internet using HTTPS.

Figure 4-1 shows the network connections between ASR and Recovery Appliance.

Figure 4-1 Auto Service Request Network Connections

Description of Figure 4-1 follows
Description of "Figure 4-1 Auto Service Request Network Connections"