19 User Access
This chapter explains the access permissions that must be given to a CSR or other user before they will be able to access the CCP Dashboard and Edit Subscriber screens through the CCP or CCS.
This chapter contains the following topics.
Access Permissions
Before a CSR or other user can view or edit subscribers in the CCP Dashboard and Edit Subscriber screens, they must be given appropriate screen access permissions. Access for an individual user must be set at the following levels:
-
Service Provider
-
Product Type.
Service provider access
For each Service Provider, you must assign appropriate access permissions to each
eligible user. This gives the user access to the CCP Dashboard screen as configured
for the specific Service Provider. In addition it will give them access to the Edit
Subscriber screen as configured for the default product type,
None.
Product type access
Where the Edit Subscriber screen has been configured for a specific product type, you must assign appropriate access permissions to each eligible user on a product type basis. This gives the user access to the Edit Subscriber screen as configured for the specific product type for subscribers with this product type.
Default product type
The default product type is None. The configuration defined for this
product type is used where no specific configuration has been defined for the
subscriber’s product type.
Set the default product type by selecting a product type from the Product Type drop down list at the top of the Subscriber Profile Manager screen.
User Management
User access permissions are managed through the User Templates defined in the SMS User Management screen.
Note: For details on defining user templates, see the SMS User's Guide.
Permission groups
This table describes the permission groups that will give a user access to the information in the CCP Dashboard and Edit Subscriber screens when included in their user template.
| Access permissions | Description |
|---|---|
| CCP_Dashboard | Provides access to the contents of the CCP Dashboard screen. |
| SPM | Provides access to the CCP Dashboard and Edit Subscriber screens. Access to individual fields must be defined at the service provider level, and may also be defined for individual product types. |
Privileges
This table describes the privileges that may be assigned to items in the SMS User Management screen.
| Privilege | Description |
|---|---|
| Access | The item (screen, panel or field) will be visible to the user through the screens. |
| Read/Only | The field's value (if present) will be visible to the user through the screens, but they will not be able to edit, create, or delete it. |
| Read/Modify | The field's value (if present) will be visible to the user through the screens, and they will be able to edit it, but they will not be able to create or delete it. |
| Create/Delete | The field's value (if present) will be visible to the user through the screens, and they will be able to edit, create and delete it. |
| Execute |
Valid for BPL tasks/Common Tasks. The button will be visible to the user through the screens, and they will be able to execute it. Execute privilege is also required for the Voucher Redeem and Voucher Recharge buttons in the CCP Dashboard screen. |
Read Only Access
You can define a user template that provides the user with read only screen access by setting all SPM permissions to Access or ReadOnly.
Note: A read only user may be able to execute common tasks and credit transfers. However, it is important to ensure that the option to save prior to executing a common task or credit transfer is disabled since this action is not relevant for read only users.