Introduction

1.1 Overview

This manual provides summaries of previously released EAGLE or related features at the time of their release.

1.2 Scope and Audience

This manual is intended for any personnel interested in basic, historical information about features related to EAGLE, ECAP, ELAP, EPAP, EAGLE Element Management System, and IP7 Secure Gateway. Users of this manual must have a working knowledge of telecommunications and network installations.

1.3 Features Added in This Revision

These previously released EAGLE features are new in this revision of Previously Released Features:

1.4 Documentation Admonishments

Admonishments are icons and text throughout this manual that alert the reader to assure personal safety, to minimize possible service interruptions, and to warn of the potential for equipment damage.

Table 1-1 Admonishments

Icon	Description
	Danger: (This icon and text indicate the possibility of personal injury.)
	Warning: (This icon and text indicate the possibility of equipment damage.)
	Caution: (This icon and text indicate the possibility of service interruption.)
	Topple: (This icon and text indicate the possibility of personal injury and equipment damage.)

1.5 Manual Organization

This manual is organized into the following chapters:

Introduction provides information about this manual, how to contact the Customer Care Center, and a list of previously released features in alphabetical order.
Features Num - E describes features starting with numbers and letters from A to E.
Features F - K describes features starting with letters from F to K.
Features L - O describes features starting with letters from L to O.
Features P - Z describes features starting with letters from P to Z.
EMS Features describes features associated with EAGLE Element Management System (EMS).
E5-MS/OCEEMS Features describes features associated with EAGLE Element Management System (E5-MS).

1.6 My Oracle Support (MOS)

MOS (https://support.oracle.com) is your initial point of contact for all product support and training needs. A representative at Customer Access Support (CAS) can assist you with MOS registration.

Call the CAS main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline for your local country from the list at http://www.oracle.com/us/support/contact/index.html. When calling, make the selections in the sequence shown below on the Support telephone menu:

Select 2 for New Service Request
Select 3 for Hardware, Networking and Solaris Operating System Support
Select one of the following options:
- For Technical issues such as creating a new Service Request (SR), Select 1
- For Non-technical issues such as registration or assistance with MOS, Select 2

You will be connected to a live agent who can assist you with MOS registration and opening a support ticket.

MOS is available 24 hours a day, 7 days a week, 365 days a year.

1.7 Emergency Response

In the event of a critical service situation, emergency response is offered by the Customer Access Support (CAS) main number at 1-800-223-1711 (toll-free in the US), or by calling the Oracle Support hotline for your local country from the list at http://www.oracle.com/us/support/contact/index.html. The emergency response provides immediate coverage, automatic escalation, and other features to ensure that the critical situation is resolved as rapidly as possible.

A critical situation is defined as a problem with the installed equipment that severely affects service, traffic, or maintenance capabilities, and requires immediate corrective action. Critical situations affect service and/or system operation resulting in one or several of these situations:

A total system failure that results in loss of all transaction processing capability
Significant reduction in system capacity or traffic handling capability
Loss of the system’s ability to perform automatic system reconfiguration
Inability to restart a processor or the system
Corruption of system databases that requires service affecting corrective actions
Loss of access for maintenance or recovery operations
Loss of the system ability to provide any required critical or major trouble notification

Any other problem severely affecting service, capacity/traffic, billing, and maintenance capabilities may be defined as critical by prior discussion and agreement with Oracle.

1.8 Related Publications

For information about additional publications related to this document, refer to the Oracle Help Center site. See Locate Product Documentation on the Oracle Help Center Site for more information on related product publications.

1.9 Customer Training

Oracle University offers training for service providers and enterprises. Visit our web site to view, and register for, Oracle Communications training:

http://education.oracle.com/communication

To obtain contact phone numbers for countries or regions, visit the Oracle University Education web site:

www.oracle.com/education/contacts

1.10 Locate Product Documentation on the Oracle Help Center Site

Oracle Communications customer documentation is available on the web at the Oracle Help Center (OHC) site, http://docs.oracle.com. You do not have to register to access these documents. Viewing these files requires Adobe Acrobat Reader, which can be downloaded at http://www.adobe.com.

Access the Oracle Help Center site at http://docs.oracle.com.
Click Industries.
Under the Oracle Communications subheading, click the Oracle Communications documentation link.
The Communications Documentation page appears. Most products covered by these documentation sets will appear under the headings "Network Session Delivery and Control Infrastructure" or "Platforms."
Click on your Product and then the Release Number.
A list of the entire documentation set for the selected product and release appears.
To download a file to your location, right-click the PDF link, select Save target as (or similar command based on your browser), and save to a local folder.