The Device Details Page

On the Device Inventory page in Oracle Enterprise Communications Platform (Oracle ECP), the name of each device appears as a link. Click the device name to view more information about that device on the Device Details page.

The following screen capture shows an example of the Device Details page, where you can see the Connectivity State and the device name along with identifying information in the left pane. The Overview tab is selected by default and when data is available, you can visualize the relevant data for the device type of the selected Device. For example, for a connected cellular device, you can choose to display a line plot of Data or SMS usage. The page also displays tabs for Location, Device Groups, Configurations (MDM devices only), and Applications (MDM devices only). All MDM related information can be found in the More Information Drawer - Devices. At the bottom of the left panel on the Device Details page, an Activity Log link opens Activity Log filtered for user actions associated with the selected device.

Note:

Some data that Oracle ECP can display and the menu actions users can perform on the Device Details Page apply only for Devices that are Active (life cycle state) and Connected (connectivity state).

Figure 6-1 Device Details Page

The left pane includes the Connectivity State and identifying information (including network identification). You can interact with controls on the page as follows:

• Click the Device Inventory arrow above the left pane to return to the Devices Inventory page.
• Click the Previous Item and Next Item arrows at the top right of the page to display the Device Details page for the previous device or next device in the Devices Inventory table.
• Click the three dots at the top of the left pane to display a list of the Actions on the Device Details Page. The available actions on the menu depend on the device type, settings, and your role.

Right Pane

The right pane displays Device information on tabs that apply for the device types in your inventory:

• The Overview tab includes charts to show usage:
  • For MDM-managed devices, the chart includes a line plot for Remaining Battery Usage (only for devices for which the external MDM reports battery data to ECP, when available) and a line plot for Storage Usage. You can hover on a data point in a line plot on a chart to view associated information. You can click the legend (beneath the chart) for a line plot to include or remove it on the chart. Some charts include sliders you can adjust to see greater or lesser time spans. Grab the two parallel lines at either end of the slider to move it.
  • For devices with cellular as the connectivity type, this page displays monthly cellular data usage. The x-axis shows the month, and the y-axis shows usage. Each bar represents usage for one calendar month. Hovering over a bar displays the usage details for the corresponding month.
    • For a device with two SIMs, the tool tip includes the month and year, aggregated monthly limit, usage for SIM 1 and SIM 2, and aggregated usage for both SIMs.
    • For a device with one SIM, the tool tip includes the month and year, aggregated monthly limit, SIM 1 usage, and aggregated usage. In this case, the SIM 1 usage and aggregated usage are the same.

    The chart also displays over usage for any month in which the usage exceeds the aggregated monthly limit.

    When users click See Usage History option above this graph, Oracle ECP opens a drawer that displays daily and monthly usage graphs. The daily usage graph lets users select Data or SMS to view the corresponding cellular usage for the current calendar month and up to two previous calendar months. The monthly usage graph displays up to 12 months of usage history and lets users select Aggregated, SIM1, or SIM2 to view the combined usage or the usage for an individual SIM.

    Note:

    The amount of monthly usage history displayed depends on the configured data-retention policy. For example, if the retention policy is set to 90 days, the graph displays only the data retained for those 90 days, even though it supports up to 12 months of history. See Storage Management for more information on retention policies.
• Location tab: Shows deployment coordinates, deployment address when available, and a map centered on the deployment location. The map uses a pushpin for deployment location. If the device uses FirstNet, the item details pane also shows Registration Address. Registration coordinates do not appear on the item map. Use the Edit icon to open the Update location drawer. For more information, see Location-Based Services.
• For a supported MDM-enabled device, the Location tab can also show the latest reported GPS location as a blue circle.
• Configurations tab: Shows the list of configuration profiles applied to the device, with columns for Name, Type, Description, and Status.
• Applications tab: Lists the applications associated with the device, including columns for Application, Version, Status, and Installed date and time.
• Hardware Groups tab: Displays hardware groups linked to the device, with columns for Name, number of Hardware, Configurations, and Applications.

The Configurations Tab

The Configurations tab under Device Details in Oracle Enterprise Communications Platform (Oracle ECP) provides a comprehensive summary of all configuration policies applied to the selected device.

This page allows you to quickly assess which settings, compliance rules, and device management controls have been assigned and successfully implemented on the device. The information aids in monitoring device status, troubleshooting configuration issues, and ensuring continuous compliance with organizational policies.

You can use the Search functionality to find a specific configuration you are looking for.

Oracle ECP displays the following columns:

Name	The title or identifier of the applied configuration or policy.
Type	The category or class of configuration.
Description	A brief summary of the configuration’s purpose or any additional context.
Status	Indicates the application status of the configuration on the device.

The Applications Tab

The Applications tab under Device Details in Oracle Enterprise Communications Platform (Oracle ECP) provides a comprehensive view of the software applications associated with the selected device.

This page allows you to review which applications are currently installed, their version, and their installation status in one place.

You can use the Search functionality to find a specific application you are looking for.

Oracle ECP displays the following columns:

Application	The name of the software application associated with the device.
Version	The version number of the application.
Status	Indicates whether the application is currently installed or not.
Installed	Additional details on installation status (typically used for further status qualifiers or timestamps).

Note:

You can sort the table by clicking on either the Version column header or the Installed column header. This changes the order of the rows accordingly.

The Hardware Groups Tab

The Hardware Groups tab under Device Details in Oracle Enterprise Communications Platform (Oracle ECP) provides a summary view of the hardware group associations for the selected device.

This page shows you which hardware groups the device is part of, along with the number of hardware devices, configurations, and associated applications in each group.

Name	The name of the hardware group assigned to the device.
Hardware	The total number of hardware devices in the group.
Configuration	The number of configurations associated with the group.
Applications	The number of applications associated with the group.

Actions on the Device Details Page

Oracle Enterprise Communications Platform (Oracle ECP) lets you perform actions to manage Devices in inventory.

Oracle ECP can perform the following actions on the device displayed on the Device Details page.

Note:

The display of actions on menus is affected by your user role, the device type, and the device connectivity state, lifecycle state, and settings.

Edit	Use to update the information in the Serial Number, Make, Model, Description, MAC, and IMEI fields for the device.
Activate	Use to put an device that you added to the inventory into service with Oracle ECP.
Deactivate	Use to temporarily remove a device from service with Oracle ECP.
Message Device	Use to send a text message or AT command to the device. Valid for cellular devices only.
Download Device Details	Use to download the device details.
Change Subscriptions	Opens the Change Subscriptions drawer, displaying the current active subscriptions for that device. From the drop-down select a new device subscription and click Apply to update the subscription or click Cancel to exit the drawer. For information on the latest subscriptions offered, see Device and Cloud Connector Subscriptions in What's New. Note: For dual SIM devices, you must select the SIM for which to update the subscription first.
Change APN (MNO)	Use to update the SIM card in the selected device to use a different Access Point Name (APN) for accessing the Mobile Network Operator (MNO).
Change Data Plan	Use to set the network priority and to set the data plan for an device (when supported by the MNO). The ECP Admin can change both the data plan and the network priority. The GBU Admin can change only the network plan. Oracle ECP updates the data plan information on the Device Inventory page every five minutes. Note: Carefully review and consider any warning messages related to your data plan before saving any changes.
Decommission	Use to permanently remove the selected device from service, your inventory, and the Oracle ECP database. When decommissioning an MDM-enabled device, the action: Unenrolls the device from the MDM-platform Removes all applications on the device Restores the device to the default settings Note: If you are unable to successfully decommission a device, contact your Oracle ECP representative. Failure to decommission the device may result in continued billing.
MDM-Refresh Data MDM-managed devices only	Use to update the MDM-managed device information in the Oracle ECP database with the latest information from the external MDM platform.
Enable Location Reporting	Enables GPS location reporting for an eligible MDM-enabled device.
Disable Location Reporting	Stops new GPS location collection for an eligible MDM-enabled device.
Delete Location Data	Disables reporting and permanently deletes stored GPS location data for the selected MDM-enabled device.

More Information Drawer - Devices

The Device Details page includes a More Information link that opens the More Information drawer. When clicked, the More information drawer expands from the right side of the screen and includes the following tabs when relevant for the selected device:

Status Tab

Use to review the following details about the device.

Lifecycle State	Active | Inactive | Onboarded
Lifecycle State Detail	A descriptive phrase that provides additional monitoring- or troubleshooting-related information for a Lifecycle State. For example, a directly connected Device in the Active Lifecycle State may have the Lifecycle State Detail of In Service after connecting to the cloud and authenticating.
MDM Device Status	The current managed devices status as reported by the device’s MDM system.
MDM Compliance Status	The compliance state as assessed by the MDM system.
Connectivity Type	The specified connection type: Cellular, Ethernet, Wi-Fi.
Usage Status	Displays either In Use or Not in Use.
Description	A description entered when adding the device to inventory displays.
Location GPS Coordinates	The latitude and longitude of the device location.
Last Modified	The date and time the Administrator most recently modified the attributes or status of the device.
Last Updated from Device	The most recent time interval since the device last sent an update.

Details Tab

Use to review the following details about the device.

Device OS	The operating system installed on the device.
Management Profile	The management mode or profile used for the device.
Device ID	A unique identifier assigned to the device to distinguish and manage the device in inventory and communications.
Protocol	Lists the supported communication protocols used by the device to interact with the platform.
Inventory MAC Address	The unique Media Access Control address assigned to the device network interface and registered in inventory.
LAN IP Address	The current IP address assigned to the device on the local area network.
Remaining Battery Charge	The current battery level percentage as reported by the device.
Onboarding Date and Time	The date and time when the device onboarding process completed.
Onboarding User	The user name of the person who added the device to inventory.

Cellular Tab

Use to review the following details for devices that use one or more SIM cards for connectivity. The tab displays a section for each SIM card.

Note:

ECP does not display the Cellular tab for a device with no SIM card.

IMSI (International Mobile Subscriber Identifier)	The digit string that uniquely identifies the mobile network subscriber.
IMEI (International Mobile Equipment Identifier)	The digit string that uniquely identifies the device.
APN	The Access Point Name used to establish a connection between the gateway and the mobile network.
MNO	The Mobile Network Operator that is providing connectivity services via the SIM card in the device.
MNO Account	The name of the MNO account that defines the connectivity service and accessible APNs.
ICCID	The unique Integrated Circuit Card Identification number assigned to the SIM card.
SKU ID	The unique identifier for the subscription associated with the device. Click the SKU ID link to open the Settings, Subscriptions page.
SIM Activation State	Displays either Active or Inactive.
Monthly Data Plan	An agreement between a Mobile Network Operator (MNO) with support for account rate tier changes and a customer. The data plan specifies how much mobile data can be accessed for a set price, usually per month. At this time, ECP displays values only for devices with AT&T SIM cards. Note: The displayed value is based on the data plan configured in the (MNO) account for the selected subscription plan.
Network Priority	Use to switch the data traffic for a Device with an AT&T SIM card between standard and prioritized networks. When enabled, the device moves to AT&T's prioritized network when there is congestion on the standard network.
IP Address	A numeric label assigned to devices that use the internet to communicate.
Latest Data Session Start	The time stamp when the last data session started.
Current / Home Country	The currently registered (roaming or home) country for the SIM, as reported by the network.
Current MCC / MNC / Operator	The Mobile Country Code, Mobile Network Code, and network operator name currently associated with the SIM card registration.

Authentication Tab

Use to review the following details about the Device displayed:

Authentication Method	No Authentication | Client Secret.
Client Secret	A text string specified as the Client Secret during onboarding when Client Secret is the selected authentication method. You can click the eye icon to display the Secret instead of the string of asterisks that masks the string.