Number Blocks Management

After you add Number Blocks to Oracle® Intelligent Communications Orchestration Network cloud service, you can manage them through the Number Blocks page.

The following topics provide instructions for managing Number Blocks.

• Add Number Blocks Manually
• Pause the Use of a Number Block
• Set a Paused Number Block to Active
• Split Number Blocks
• Merge Number Blocks
• Move Number Blocks to a Service
• Move Number Blocks to Another Site
• Remove Number Blocks from Active Use
• Remove Number Blocks from an Account

Add Number Blocks Manually

You can add number blocks manually, one-by-one, to Oracle® Intelligent Communications Orchestration Network cloud service anytime from the Add Number Block drawer that you access from the Numbers page.

Context

Use the following procedure to add number blocks manually to one of your sites or to the default Inventory site for assignment at another time. Note that Oracle® Intelligent Communications Orchestration Network cloud service will not allow you to add a new number block that overlaps an existing number block.

When you enter the country dial code for Australia in step 5, the Add Number Blocks drawer displays the SZU field.

Procedure

1. Go to the Numbers page and click Add Number Blocks.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Add Number Blocks page.
2. Select the site assignment for the number blocks.
   Note: You cannot assign the same number block to multiple sites.
3. Select the carrier you want to host the number blocks.
   Note: If the Hosting Carrier you want is not listed, contact Oracle Support about adding the carrier.
4. Click Add Number Block.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Add Number Blocks drawer.
5. In the Add Number Blocks drawer, do the following:
   • Type—Select Landline or Mobile for the type of number block you want to add.
   • Country dial code—Select the country code for the number block you want to add.
   • SZU—Select the Australian Standard Zone Unit (SZU) you want for this number block from the drop-down list.
   • Starting number—Enter the first number of the block you want to add minus the country dial code.
   • Block size—Select the size of the number block you want to add. Valid values for land lines: 1 |10 | 100. Valid values for mobile phones: 1.
6. Do one of the following.
   • Click Add. Oracle® Intelligent Communications Orchestration Network cloud service adds the number block to your list of number blocks on the Add Number Blocks page.
   • Click Add Another. Oracle® Intelligent Communications Orchestration Network cloud service clears the fields in the Add Number Block drawer so you can add another number. Click Add when done adding numbers.
7. Click Submit.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Number Blocks page with the new block listed in the table.

Add Number Blocks from a .csv File

When you want to add multiple number blocks at the same time, you can import them in a .csv file that you prepare in advance using the Oracle® Intelligent Communications Orchestration Network cloud service template.

Before You Begin

• If you do not have the necessary .csv file prepared, Download the Number Blocks .csv Template and prepare it before performing this procedure. For example, enter the Country Dial Code, Starting Number, and Block Size for each number block you want to import. The template provides examples.

Procedure

1. Go to the Numbers page and click Add Number Blocks.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Add Number Blocks page.
2. Select the site assignment for the number blocks.
   Note: You cannot assign the same number block to multiple sites.
3. Select the carrier you want to host the number blocks.
4. Select Import From CSV File.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Import Number Blocks drawer.
5. Do one of the following:
   • Drag and drop the .csv file into the drop box.
   • Click the drop box to open your file explorer, locate the .csv file, and click it to add it to the drop box.
6. Click Add.

Download the Number Blocks .csv Template

When you want to add many number blocks to a site at once, you can import a file containing all the numbers rather than by adding them one-by-one. The numbers must be in a specified format in a .csv file before performing the import procedure. The Oracle® Intelligent Communications Orchestration Network cloud service provides a .csv template that you can download and prepare in advance.

Context

Perform the following procedure before you perform the Add Number Blocks from a .csv File procedure. You need the prepared file ready to go during the Add Number Blocks from a CSV File procedure.

Procedure

1. Go to the Numbers page and click Add Number Blocks.
2. On Add Number Blocks page, click Download CSV Template.
   Oracle® Intelligent Communications Orchestration Network cloud service downloads the template to your download location.
3. Open the .csv file and add the necessary information, as indicated by the column headings and sample entries. For example, enter Country Dial Code, Starting Number, and Block Size for each number block.
4. Save the file locally.

Next Steps

• Select or drag and drop the .csv file in the Add Number Blocks from a .csv File procedure.

Pause the Use of a Number Block

When you want to temporarily suspend the use of a number block, use the Pause action from the Numbers Block page.

Context

When you pause a number block, Oracle® Intelligent Communications Orchestration Network cloud service cannot receive or route calls to the numbers in the block. You can reactivate the number block any time.

Procedure

1. Go to the Number Blocks page and find the number you want to pause in the Starting Number column.
2. At the end of the row in the table, click the ellipses, and click Pause.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation message.
3. Click Pause.
   Oracle® Intelligent Communications Orchestration Network cloud service updates the status on the Number Blocks page. First the status is Processing, then becomes Paused.

Next Steps

• Set a Paused Number Block to Active

Set a Paused Number Block to Active

When you want to activate a paused number block, use the Set to Active action from the Numbers Block page. When you activate a paused number block, Oracle® Intelligent Communications Orchestration Network cloud service can resume receiving and routing calls to the numbers in the block.

Procedure

1. Go to the Number Blocks page and find the number you want to activate in the Starting Number column.
2. At the end of the row in the table, click the ellipses, and click Set to Active.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation message.
3. Click Set to Active.

Split Number Blocks

When you want to split a number block, for example to retire a set numbers or reassign a set of numbers to different services, you create two number blocks from one.

Context

In the following procedure you do not need to split the blocks evenly, but the total of the two blocks must equal the total of the original block. You can split blocks across multiple services.

Note:

You can Merge Number Blocks when you no longer want them split, but the blocks you merge must be from the same original block.

Procedure

1. Go to the Number Blocks page and find the number block you want to split in the Starting Number column.
2. At the end of the row in the table, click the ellipses, and click Split Block.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Split Number Block drawer.
3. In the Split Number block drawer, do the following:
   • Block 1 Size—Set the number of phone numbers in the first block. Valid value: Maximum of the block size minus 1.
   • Block 2 Size—Set the number of phone numbers in the second block. Valid values: Maximum of the remainder of the block size after setting the Block 1 size.
4. Click Split.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation message and updates the Block Size column on the Number Blocks page.

About Merging Number Blocks

The Oracle® Intelligent Communications Orchestration Network cloud service allows you to split and merge number blocks. The number blocks you want to merge must be adjacent and from the original block that you split. You cannot merge any of the numbers into a different number block.

Suppose you have a number block of 112230-112239, which is ten numbers.

First, you split the block into 112230-112232 (three numbers) and 112233-112239 (seven numbers).

Next, you split the seven number block into 112233-112236 (four numbers) and 112237-112239 (three numbers)

Now you have three number blocks.

• 112230-112232
• 112233-112236
• 112237-112239

Suppose you try to merge block 112230-112232 with block 112237-112239 .

The system will display a warning message that you cannot merge those blocks because they are not adjacent.

Merge Number Blocks

After you split number blocks, you can merge some or all of the numbers you split off back into the original block.

Context

The number blocks you want to merge must be adjacent and from the original block. You cannot merge any of the numbers into a different number block.

Procedure

1. Go to the Number Blocks page and find the number block you want to merge in the Starting Number column.
2. At the end of the row in the table, click the ellipses, and click Merge Block.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Merge Split Number Blocks drawer with numbers adjacent to the starting number you selected.
3. Select the Starting Number you want from the list, and click Merge.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation message and updates the Block Size column on the Number Blocks page to show the block size of the merged block.

Move Number Blocks to a Service

You can move number blocks from one communications service to another, for example, from Carrier Service to MS Teams.

Context

The service you move the number block to must use the same carrier.

Procedure

1. Go to the Number Blocks page and locate the block you want to move.
2. On the Number Blocks page, go the Actions column for the number block you want to move and click Move to Service.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Move Number Block to Service drawer.
3. In the Move Number Block to Service drawer, select the service site from the drop-down list, and click Move.
   Oracle® Intelligent Communications Orchestration Network cloud service closes the drawer and displays a confirmation message. Allow a few moments for the move to take effect. You may need to refresh the page to see that the service status becomes active.

Move Number Blocks to Another Site

You can move number blocks from one site to another, for example, when you relocate your offices from one municipality to another.

Context

The number block you move must use the same format as the destination site uses.

Note:

You cannot move a number when it is the last number assigned to the service or when it is assigned as the CLI default identifier.

Procedure

1. Go to the Number Blocks page and locate the block you want to move.
2. On the Number Blocks page, go the Actions column for the site you want to move and click Move to Site.
   Oracle® Intelligent Communications Orchestration Network cloud service displays the Move Number Block to Another Site drawer.
3. In the Move Number Block to Another Site drawer, select the site from the drop-down list, and click Move.
   Oracle® Intelligent Communications Orchestration Network cloud service closes the drawer and displays a confirmation message. Allow a few moments for the move to take effect. You may need to refresh the page to see the update.
4. On the Number Blocks page, locate the number block and click Set Active on the action menu.

Remove Number Blocks from Active Use

When you want a Service to temporarily avoid using certain number blocks, you can remove the number blocks from active use while maintaining their assignment to the Service. You can also move number blocks that you no longer want assigned to a Service into the Inventory for future assignment, including reassignment to the Service where they were once assigned.

Context

In the following procedure, you can choose to keep number blocks that you remove from service on the current site or you can move them to your inventory.

Procedure

1. Go to the Number Blocks page and click the Actions menu in the row of the number you want to remove.
2. Click Remove From Service.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation dialog.
3. In the confirmation dialog, select one of the following from the drop-down list.
   • Keep on site
   • Move to inventory
4. Click Remove.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation message.

Remove Number Blocks from an Account

You can remove inactive number blocks from an account and return them to the provider. For example, you might want to return inactive number blocks to reduce your usage and costs. Removing numbers from an Account removes them from Oracle® Intelligent Communications Orchestration Network cloud service.

Before You Begin

• If the any of numbers you want to remove were split from the original number block, you must merge them all back into the original number block. You can only remove a whole number block.
• Confirm that the number you want to remove is in the INACTIVE state.

Context

Removing a number block cancels the numbers and returns them to the provider. You cannot recover a removed number block.

Procedure

1. Go to the Number Blocks page and locate the block you want to remove.
2. On the Number Blocks page, go the Actions column for the number block you want to remove and click Remove from Account.
   Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation message.
3. Click Remove.