Sites Management

After you add Sites to Oracle® Intelligent Communications Orchestration Network cloud service, you can manage them through the Sites page, where you can also add new sites.

The following topics provide instructions for managing Sites.

Add Sites

When you want to add one or more sites to your Oracle® Intelligent Communications Orchestration Network cloud service deployment, the user interface can guide you through the process from the Sites page.

Before You Begin
  • If you want to import phone numbers to the new site in bulk, download and prepare the .csv template, otherwise you manually add number blocks one at a time.
  • If you want to inventory phone numbers for employees who work from home or other off site locations, Oracle recommends that you do not create a site for each employee. Rather, assign their numbers to a nearby office, for example, and make the office the site.
Context
Note the following behavior in this procedure. After you select a country in step 2, the New Site drawer adds the Address field and the Manually Enter Address link. You can:
  • Search for an address by entering some or all of the address in the Address field. Oracle® Intelligent Communications Orchestration Network cloud service attempts to find one that matches. When you click the search result you want, the drawer displays more fields for you to complete. If Oracle® Intelligent Communications Orchestration Network cloud service finds no match, click Manually Enter Address.
  • Click Manually Enter an Address and the drawer displays more fields for you to complete.
Procedure
  1. Go to the Sites page and click Add Site.
  2. In the New Site drawer, do the following:
    • Enter a unique name for the site.
    • Enter a description for the site.
    • Select a country for the site.

      Note:

      If the country you want is not listed in the drop-down list, contact Oracle Support about adding the country.
    • Complete the additional fields the drawer displays when you either search for an address or manually enter one. You may need to scroll to see all the fields.
    • Enter the primary contact's first name.
    • Enter the primary contact's last name.
    • Enter the primary contact's phone number.
    • Enter the primary contact's email address
  3. Click Add.
    Oracle® Intelligent Communications Orchestration Network cloud service displays a success message and adds the new site to the table on the Sites page.
  4. In the table on the Sites page, click the site name and Oracle® Intelligent Communications Orchestration Network cloud service displays the Site Details page.
  5. On the Sites Details page, click Add Number Block.
    Oracle® Intelligent Communications Orchestration Network cloud service displays the Select Site page with the selected site name in the Site field.
  6. Click Continue.
    Oracle® Intelligent Communications Orchestration Network cloud service displays the Select your Telecom Carrier page.
  7. Select the carrier that hosts the numbers you want to add, and click Continue.
  8. On the Add Number Blocks page, do one of the following:
    • Click Add Number Block—Oracle® Intelligent Communications Orchestration Network cloud service opens the Add Number Block drawer, where you specify the block and click Add or Add Another.
    • Click Import Number Blocks—Oracle® Intelligent Communications Orchestration Network cloud service opens the Import Number Blocks drawer, where you drag and drop the .csv file you want to use and click Add and Submit.
    Oracle® Intelligent Communications Orchestration Network cloud service displays the Number Blocks page with the newly added number block in the list.
  9. (Optional)
    • Click Add Number Blocks to add more number blocks.
    • Click the ellipses at the end of a row to perform actions on existing number blocks.

Edit Sites

When you want to update Site attributes in your Oracle® Intelligent Communications Orchestration Network cloud service deployment, open the Site Details drawer from the Sites page to make your changes.

Procedure
  1. Go to the Sites page and click the site link the Site Name column.
    Oracle® Intelligent Communications Orchestration Network cloud service displays the Sites Details page.
  2. On the Site Details page, click the Edit icon.
    Oracle® Intelligent Communications Orchestration Network cloud service displays the Site Details drawer.
  3. In the Site Details drawer, edit the fields you want update and click Update.
    Allow a few moments and Oracle® Intelligent Communications Orchestration Network cloud service will display a success message.

Delete Sites

When you no longer need an Oracle® Intelligent Communications Orchestration Network cloud service site, you can delete it by way of the Site Details page.

Before You Begin
  • Ensure that no number blocks are assigned to the site. You cannot delete a site with associated numbers.
  • The system is designed so that you can delete a Site when no number blocks are assigned to the Site. In the scenario where you deleted a split number block, the system will not let you delete the Site. Deleting a sub-block corrupts the entire block. You must merge the number block back to its original size before deleting.

    Caution:

    You cannot recover a deleted site.
  1. Go to the Sites page and click the site link in the Site Name column.
    Oracle® Intelligent Communications Orchestration Network cloud service displays the Sites Details page.
  2. On the Site Details page, click the three ellipses at the top of the left panel.
  3. In the menu, click Delete.
    Oracle® Intelligent Communications Orchestration Network cloud service displays a confirmation dialog.
  4. In the confirmation dialog,click Delete.
    Oracle® Intelligent Communications Orchestration Network cloud service displays the Sites page, where the deleted site is no longer listed.