Design and Configuration: Behavioral Load Shaping Insights in HBA AMI Emails

This section discusses the design, configuration options, and the user experience variations that are specific to the modules that are used to include Behavioral Load Shaping insights in the High Bill Alert AMI emails.

For information about configuring additional options and modules within the High Bill Alert AMI emails, see the Oracle Utilities Opower High Bill Alert AMI Configuration Guide in the Proactive Alerts Cloud Service Documentation Library.

The Behavioral Load Shaping (BLS) Cloud Service provides the BLS modules that can be included in the High Bill Alert (HBA) Advanced Metering Infrastructure (AMI) Email. The BLS modules are designed to educate HBA AMI customers about their time of use (TOU) or demand rate plans, and encourage them to shift energy use to off-peak hours.

Be aware that at least two peak categories must be set up in order for BLS modules to display correctly. For example, a utility might have PEAK hours from 6am to 12am, and OFF-PEAK hours from 12am to 6am.

TOU Rate Plans

For customers on TOU rate plans, BLS insights can be included within the HBA AMI email communications using one of these modules:

  • BLS High Usage module: This is a simplified module that displays the cost or usage during each peak period.

  • TOU HBA Main Insight module: This is an expanded and updated module that includes additional insights that help readers understand how they can save money and energy by shifting their use to off-peak hours. Oracle recommends using this version of the module.

Demand Rate Plans

For customers on Demand rate plans, BLS insights can be added to the HBA AMI email communication using the following modules:

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