Payment - Main

This page contains basic information about a payment. Open this page using Menu > Financial > Payment > Search.

Warning:

Most payments are maintained using the Payment Event page. The transaction described below is typically only used to view a payment's payment segments and to manually distribute a payment amongst an account's service agreements.

Fastpath:

The Description of Page section below describes the fields on this page. Refer to How To for instructions on how to perform common maintenance functions.

Description of Page

Payment Info contains a concatenation of the payment date, amount, status, and the name of the main customer on the account.

Payment ID is the system-assigned unique identifier of the payment.

Payment Event ID is the system-assigned unique identifier of the payment event. The adjacent info contains a concatenation of the payment date, amount, and the name of the main customer on the account that remits the event's tender. If multiple tenders exist, the customer's name is not displayed. A warning may also be displayed. The possible warnings are Unfrozen Payments and The Payment Event is unbalanced.

Payment(s) contains the total number and value of payments linked to the payment event.

Tender(s) contains the total number and value of tenders linked to the payment event.

Account ID is the account whose debt is reduced by the payment. The name of the account's main customer is displayed adjacent. This field is gray after the payment is frozen.

Payment Amount is the amount of the payment. This field is gray after the payment is frozen. If the account has exceeded your cash-only threshold, a warning (in red) appears adjacent to Payment Amount. Note, a customer's cash-only points are maintained on Account - Credit Rating.

Payment Status is the payment's status. Refer to Payment Lifecycle for the potential values and how to handle a payment when it exists in a given state. If the payment is in Error, the error message is displayed adjacent. If the payment is canceled , the Cancel Reason is displayed adjacent.

Match Type and Match Value will only be used if either of the following conditions is true:

  • This Account ID belongs to an open item customer class. In this situation, specify a Match Type to define how the payment should be matched to the customer's open-items and use Match Value to define the open-items covered by the payment. For example, if this payment is in respect of a bill, specify a match type of "bill id" and a match value of the bill id being paid.
  • The customer wants to restrict the distribution of the payment to a specific service agreement. In this situation, specify a Match Type of "service agreement ID" and a Match Value of the respective service agreement ID.

Match Type and Match Value are gray after the payment is frozen.

If the payment is linked to an Account ID that belongs to a customer class that is used for non-CIS payments, the following fields appear (note, these fields are gray after the payment is frozen):

  • Name is the name of the person remitting the payment.
  • Reference Number is the reference number of the item being paid (e.g., the property tax reference number).
  • Comments are used to describe anything unusual about the non-CIS payment.

The contents of the Payment Segments section depends on the number of payment segments linked to the payment. If more than 25 payment segments exist, a message appears that allows you to navigate to Payment - Payment Segments where you can view the payment segments (this page has special functionality that allows you to defined which payment segments should be displayed). If 25 or fewer payment segments exist, the grid contains information about each payment segment:

  • Premise is the address of the service agreement's main premise.
  • SA Information contains basic information about the service agreement.
  • Distributed Amt is the amount of the service agreement's debt relieved by the payment.

The following information appears at the bottom of the page:

  • Payment Amount is the amount of the payment.
  • Distributed Amount is the sum of the payment segments linked to the payment.
  • The Difference between the Payment Amount and the Distributed Amount appears if it is non-zero.
  • Billed Amount is the amount of the bill preceding the payment date.
  • Delinquent Amount is the amount of the customer's debt that was due on / before the prior bill's due date.
  • Current Balance is the account's current balance.

Refer to Payment Action Codes for information about the action buttons on this page.