Contract Rider Proration

Contract riders are used when the charge associated with a bill factor is only applicable to some customers for some period of time. For example, if a bill factor is used to provide a discount during the first three months of service, then a contract rider would be used.

A customer's contract rider applicability period is defined on the service agreement's contract rider page. A rider's applicability may change during a customer's bill period. You control exactly what the system does when a rider's applicability changes during a bill period using the bill factor's proration parameters.