Contract Value Proration

Some types of bill factors do not have the same value for all customers. For example, you may have rates where the price per kilowatt-hour can be different for every customer using the rate.

For bill factors whose value is customer-specific, the value is defined on the service agreement's contract value page. The contract value is effective-dated (it may change over time). If a customer's contract value changes during a bill period, the system may or may not prorate the changes. You control exactly how the system handles this situation using the bill factor's proration parameters.